See yourself at Twilio

Join the team as Twilio’s next Senior Manager on Twilio’s Onboarding & Compliance Technical Program Management team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences.  The Onboarding & Compliance Technical Program Management team is looking for their next Senior Manager to shape the future of the organization.  The team consists of dedicated Technical Program Managers that serve highly integrated and cross-functional product and engineering organizations to take programs from concept to delivery by leveraging best practices to ensure predictable and timely delivery.

You will be partnering and collaborating with a variety of stakeholders from Product, Engineering, Operations, Legal, Support, and Carrier Relations to craft a thoughtful ecosystem for partnership to ensure the products and protections we build for customers make it a delight to use Twilio while at the same time protect our platform from abuse.  If you are excited about building and leading a complex technical program management team while creating clarity within ambiguous environments with a highly dedicated team, this is the opportunity for you.

Responsibilities

In this role, you’ll:

• Guide and set Objectives and Key Results (OKRs) for your team as well as expand on core processes for product teams to develop their own OKRs.
• Guide and enable the team to standardize on processes and procedures via your experience and certifications as well as industry best practices
• Sets clear priorities for direct reports and effectively helps them resolve prioritization conflicts. Enable them to own and drive projects to completion, on time, and with exceptional quality. 
• Clearly communicate team goals and accomplishments with stakeholders to drive awareness and celebrate impact.
• Provide clear and actionable feedback regarding success and areas of opportunity to direct reports
• Provide exceptionally well crafted executive leadership reports that clearly articulate the progress of the product and engineering group as well as for guide direct reports on reporting for critical initiatives.
• Use your influence and tact to drive team results and grow a coalition of partners
• Effectively drive alignment and focus cross functionally with internal stakeholders
• Exchange detailed and complex technical information in a comprehensive manner with an array of program teams and stakeholders.
• Partner with a variety of stakeholders in Product Management, Engineering, and Operations to get buy in and provide resourcing for critical programs and initiatives.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of project and/or program management experience
• 5+ years of managing direct reports
• BA/BS degree in computer science or similar degree
• Experience leading and managing the successful delivery of high impact and highly cross-functional programs
• Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders
• Strong ability to create clarity and movement in ambiguous situations with a passion to deliver innovative solutions at scale 
• Strong written and verbal communication skills as well as ability to think clearly, problem-solve and prioritize
• Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements

Desired:

• Master’s in computer science or engineering or a related field or an MBA are preferred
• Certification in Project Management or relevant discipline
• Experience in telephony, email, messaging, social media, or other electronic communications.
• Experience in fraud/abuse prevention, carrier/regulatory compliance, KYC, user vetting, traffic analysis and related topics

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $164,000-$205,000.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $174,000-$217,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.