About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About the Role:

We are seeking an experienced and visionary Senior Manager, Workplace Experience to lead a team of specialists in designing and delivering impactful employee experience programs, events, and future workplace initiatives. Sitting within the Real Estate & Workplace Services team, this role is pivotal in shaping a vibrant, inclusive, and engaging environment that enables our people to do their best work and feel a strong sense of belonging. This is a strategic role: you will define Agoda’s global Workplace Experience standards and own a multiyear roadmap that scales our ways of working, informs future office investments, and accelerates our transformation. 

Key Responsibilities: 

• Strategy, Standards & Roadmap:  

• Define Agoda’s Workplace Experience strategy and a multiyear transformation roadmap aligned to business priorities, growth plans, and space strategy.  

• Create global standards and playbooks (e.g., experience principles, event governance, service catalog, SLAs)  

• Establish a measurement framework (OKRs/dashboards) covering employee satisfaction, utilization metrics and ROI factors.  

• Team Leadership & Development: 

• Lead, mentor, and inspire a team of workplace experience specialists, fostering a culture of collaboration, innovation, and continuous improvement. 

• Set clear goals, provide regular feedback, and support professional growth within the team. 

• Employee Experience Programs: 

• Oversee the design, implementation, and continuous improvement of programs that enhance the day-to-day experience of employees across all office locations. 

• Ensure all initiatives are aligned with Agoda’s values and strategic priorities. 

• Events & Engagement: 

• Plan, design and execute high-impact events, including company-wide celebrations, cultural initiatives, wellness activities, and team-building experiences. 

• Develop an annual calendar of events that reflects our values, celebrates diversity, and fosters community. 

• Manage event budgets, vendor relationships, and post-event evaluations. 

• Future Workplace Initiatives: 

• Stay ahead of workplace trends and emerging technologies to propose and pilot innovative solutions that support hybrid work, collaboration, and well-being. 

• Lead projects related to office design, space utilization, and new ways of working. 

• Serve as a thought partner to senior leadership on the future of work and workplace strategy. 

• Cross-Functional Collaboration: 

• Partner with our Workplace Teams, Internal Communications, HR Business Partners, CSR and culture teams plus other stakeholders to design and deliver seamless and impactful experiences. 

• Leverage data-driven insights and employee feedback to inform decision-making and measure program impact. 

• Operational Excellence: 

• Apply advanced project management techniques to oversee multiple initiatives, ensuring seamless execution and effective communication with all stakeholders. 

• Establish and track success metrics, implementing feedback mechanisms and action plans for continuous improvement. 

• Ensure efficient budget management and optimal allocation of resources in partnership with Finance. 

Desired Skills & Experience: 

• 7+ years of relevant experience, ideally with a background in marketing, experience design, or workplace experience programs. 

• Demonstrated leadership experience, including managing and developing teams to deliver high-impact programs and events. 

• Strong business partnering skills, designing programs that elevate employee engagement. 

• Proven ability to design, coordinate, and execute multifaceted projects across various teams, including internal stakeholders and external vendors. 

• Exceptional budget and project management skills, with an aptitude for managing timelines and resources effectively. 

• Excellent command of English with strong presentation skills; proficiency in Thai is a plus. 

• Strong analytical mindset, outstanding problem-solving abilities, and a proactive approach to challenges. 

• Resilient under pressure, with a calm demeanor and a knack for uncovering creative solutions. 

• Passionate advocate for enhancing employee experience, with a clear vision for fostering a positive and inclusive workplace culture. 

• Effective written and verbal communication skills; able to engage diverse audiences and stakeholders persuasively and respectfully. 

• Culturally aware, with the versatility to navigate and unite a global workforce through thoughtful and tailored experiences. 

Why Join Us? You’ll have the opportunity to shape the future of our workplace, drive meaningful change, and create experiences that make a real difference for our people. If you’re passionate about employee experience and ready to lead with vision and heart, we’d love to meet you! 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.