This is a hybrid role (M-TH) based out of Boston. 

This role owns the end-to-end content improvement processes for our Diff 2.0 products, ensuring all available content is captured on our listings and is consistent with our high standards. This role oversees the offshore team, monitors key operational metrics and SLAs, and will act as the subject matter expert on the content scraping (ROOMBA) and Product Content Quality Assurance (PCQA) processes. 

You will serve as the primary point of contact for both internal and external stakeholders looking for support leveraging our ROOMBA and PCQA processes. You will oversee the overall process, working closely with multiple cross-functional teams to address incoming requests. In addition, you will identify and implement initiatives to streamline and improve the overall process going forward. You will support efforts to expand and grow our content scraping operation from just select SRB products today to the broader Diff 2.0 cohort. This will include understanding the specific nuances of various groupings, designing optimal processes, and working with offshore partners to execute.

What You’ll Do

• Capture product information needs from brand and merchandising partners, coordinating requirements and prioritization through E2E project planning
• Oversee the ongoing product information review process across Premium and Specialty brand SKUs, coordinating issue resolution and escalation with merchandising and content production teams
• Manage the comprehensive merchandising review of specialized cohorts of high priority SKUs to ensure accuracy and enhance the product content
• Conduct tracking and analysis across large datasets using dashboards, Google Sheets, Excel and other tools to maintain data cleanliness and content accuracy
• Own stakeholder reporting, keeping stakeholders informed of performance metrics, progress, and risks to meeting targets and deadlines
• Inform Digital Content roadmaps and capability expansion, through feedback loops across key stakeholders

What You’ll Need

• 2-3 years of relevant work, experience with ecommerce, project management, analytics is preferred
• Highly analytical, including experience with analyzing and interpreting data sets directly (high Excel proficiency is a must, experience with SQL/GBQ preferred) 
• Innovative problem-solving skills to dissect and determine root causes of problems
• Excellent attention to detail, proactively identifying deviations from expectations and driving solutions
• A solution-oriented individual, able to manage time effectively by keeping deadlines and effectively prioritize and juggle multiple competing priorities for self and team
• Strong interpersonal communication with peers, manager, and business partners, able to deliver information clearly and concisely with supporting data.
• Self-starter who takes initiative and has an ownership mentality
• Highly motivated with a strong work ethic and drive to take on new projects and learn new processes, skills, and technology

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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