About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About Our Team: The Supply Operations team is dedicated to fostering commercial growth through innovative processes, systems, and advanced technical platforms. We are a data-driven, results-oriented group that utilizes analytics to design scalable operational processes and automations.

Role Overview: As the Senior Manager, you will be responsible for overseeing and enhancing the performance and user experience of our CRM and operational systems. You will lead significant cross-functional projects, working closely with global stakeholders to identify system gaps and implement enhancements that align with business objectives. Your role will focus on improving operational efficiency, enabling data-driven decision-making, and ensuring our systems meet the evolving needs of the business.

Key Responsibilities:

• Lead and manage large, complex projects from concept to implementation, ensuring timely delivery, quality outcomes, and alignment with business goals.
• Identify and analyze operational challenges and opportunities through data analysis and stakeholder collaboration, proposing strategic solutions.
• Collaborate with Product Management and Development teams to design and implement system improvements, configure tools, support testing, and ensure successful rollouts.
• Provide data-driven insights to stakeholders to facilitate informed business decision-making and operational improvements.
• Serve as a subject matter expert on our systems, tools, and processes.
• Offer day-to-day operational support through the ticketing system, providing timely, data-backed resolutions to internal stakeholders within defined SLAs.

Qualifications:

• 6+ years of relevant experience, including 3+ years in a management role leading large-scale, cross-functional projects in a fast-paced, dynamic environment.
• Project Management Expertise: Proven ability to independently lead global projects of various complexities, ensuring successful, timely, and high-quality execution.
• Technical Mindset: Strong understanding of systems and tools, with hands-on experience managing CRM platforms or other business tools. Ability to work closely with development teams to drive system improvements.
• Advanced Data & Analytical Skills: Ability to interpret complex datasets and transform them into actionable business insights. Strong proficiency in SQL and data visualization tools (e.g., Metabase, Tableau) is essential.
• Exceptional Communication Skills: Ability to clearly and effectively communicate complex information to a diverse audience, including senior stakeholders. Strong written and verbal communication skills are essential.
• Stakeholder Management: Proven track record of building and maintaining relationships with stakeholders across all levels, functions, and geographies. Strong skills in managing expectations and driving alignment.
• Proactive and Agile: Ability to thrive in a fast-paced, dynamic environment, quickly adapting to changes and driving projects forward. Strong multitasking and prioritization skills are key.
• Ownership Mentality: A self-starter who takes full responsibility for their work, driving issues to resolution and ensuring successful outcomes.

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.