This position requires an online portfolio. Include the link to your portfolio in your resume, and the application question.

Who We Are (Service Technology)

As a Senior Product Designer on the Service Technology Product Development team at Wayfair, you will be a key contributor to the design and development of customer service technology solutions. You will work closely with cross-functional teams including product management, engineering, machine learning, and data analytics to create innovative, user-centric designs that enhance the customer experience and drive business outcomes.

What You’ll Do

• Lead the end-to-end design process for new features and enhancements, from concept to launch.
• Collaborate with product managers to define product requirements and user stories.
• Conduct user research, usability testing, and gather feedback to inform design decisions.
• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts.
• Work closely with engineering teams to ensure designs are implemented accurately and efficiently.
• Provide guidance and mentorship to junior designers.
• Stay current with industry trends and best practices in design and technology.

What You’ll Need

• You are an empathetic designer, a conversation driver, and skilled in design iterations.
• Your proficiency in UX design is highly impressive, and your passion for clarity and simplicity serves as a driving force behind your work.
• 3+ years of professional UX experience.
• Strong understanding of design processes; specifically in User Experience and User Interface design.
• Knowledge of what is possible and what will be hard to achieve and implement in a digital environment.
• A strong understanding of e-commerce, B2B, or SaaS best practices.
• The ability to think at a system level, designing solutions that are scalable and extensible beyond a single use.
• Communication and interpersonal skills: ability to present and articulate ideas, openness to evolve opinions that challenge beliefs respectfully
• Are proficient in industry-standard tools in design and collaboration tools like Figma and Miro.
• Expertise in producing relevant deliverables, and prototypes, including detailed site maps, user flows/task flows, user journeys, page flows, wireframes, annotations, and prototypes that represent interaction design.
• The ability to design and execute usability tests and other user research activities.
• An online portfolio of case studies that demonstrates successful advocacy for the end-user, highlighting: digital product design work, analytical decision-making, and strategic thinking.
• Nice to Have:
• Experience designing for e-commerce or customer service technology
• Familiarity with design systems and component libraries
• Knowledge of HTML, CSS, and JavaScript

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.