Role Description:

Chewy is seeking a qualified candidate for the position of Sr. Program Change Manager. The person in role will be required to:

• Partner with the Director of Program Management to roll out the customized Chewy Vet Care Change Management Process (CHAMP).
• Coach, guide and mentor internal clients on leading change efforts.
• Work on multiple Change initiatives independently and participate as a team member to deliver successful projects and programs.
• Consult on program-wide opportunities for strategic improvement
• For projects as assigned, design and execute all facets of a Change Management Strategy and tactical plan including but not limited to: 
• Stakeholder Analysis and Engagement Plans.
• Detailed Impact Assessments.
• Communications Strategies and Tactical Plans.
• Training Strategies and Tactical Plans.
• Reinforcement and Resistance Management Strategies.
• Design and deployment of Organizational Readiness Assessments.
• Building and running measurement systems to track adoption, utilization and proficiency of individual changes.
• Create strategies to close gaps on adoption needs.

Additional Duties:

• The above statements describe the general nature and level of work being performed in this role. They are not intended to be an exhaustive list of all duties.

Required Qualifications:

• 12+ years of leading Enterprise-wide Organizational Change initiatives.
• Experience developing transformation solutions to accelerate proficiency and adoption of technology, process, and strategy changes.
• Certified in at least one Change Management Methodology.
• Proven ability to mentor and coach individuals around change management practices and processes.
• Bachelor’s degree.
• Organized with strong time-management skills.
• Extraordinary interpersonal skills with audiences of all levels.
• Ability to develop a set of actionable and targeted change leadership plans including all items listed in Role Description.

Preferred Qualifications:

• Masters degree in HR, Industrial Psychology or other related field.
• 3+ years in a management consulting environment.
• Smartsheet proficiency

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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