Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Calling all passionate enablers and tech enthusiasts!

Are you a dynamic and driven individual who thrives on empowering others through learning and development? Do emerging technologies excite you? Are you diving in deep to learn about AI? Then look no further! The Technology Enablement team at Toast is seeking a Senior Enablement Program Manager to join our vibrant and impactful group within R&D. We’re a global team  dedicated to amplifying the Voice of the Developer and fostering a culture of engineering excellence. If you're ready to make a real difference, collaborate across borders, and still have time for the things that matter most in life, this is the opportunity for you!

We need a skilled Senior Enablement Program Manager to spearhead our technical skills enablement program. You'll be the driving force behind empowering our tech team to continuously learn and stay ahead in the ever-evolving tech landscape.

Your mission: Develop and execute a global technical skills enablement strategy that fosters growth and success. This role is about creating and managing a program that empowers our team members to develop their skills and reach their full potential. By collaborating with stakeholders to identify skill gaps, you'll curate training and enablement materials and resources that enable the Toast Technology team to excel.

About this roll* (Responsibilities) 

• Own the program: Analyze, Design, Develop, Implement, and Evaluate our technical skills enablement strategy to drive engineering excellence across Toast Technology. Clearly identify learning objectives for all enablement material. 
• Collaborate: Work with stakeholders across the organization to identify skill gaps and align training initiatives with business goals.
• Influence: Engage with leaders to secure buy-in and support for the program and align program initiatives with strategic objectives
• Assess and enable: Evaluate current and future skill needs, and develop targeted training programs to address them.
• Build a certification program: Create a system to measure, validate, and recognize skill expertise.
• Partner with experts: Collaborate with our tech SMEs to develop top-notch training content.
• Stay ahead of the curve: Keep up with the latest learning trends and technologies, including AI and microlearning.
• Measure impact: Implement evaluation strategies to demonstrate the effectiveness of our training programs and measure impact against the pre-defined learning objectives.
• Embrace AI: Explore how AI can enhance our learning initiatives and partner with our AI teams to implement innovative solutions.

Do you have the right ingredients*? (Requirements)

• 7+ years of experience in Enablement, L&D or program management in a technical setting.
• Proven ability to lead complex initiatives involving multiple stakeholders across time zones and cultures.
• Strong leadership and influencing skills, with the ability to gain executive support and align program initiatives with strategic objectives
• Experience working with global teams
• Experience in driving and measuring the success of technical training programs.
• Ability to translate technical concepts into engaging learning materials with clear learning objectives.
• Expertise in learning measurement and evaluation.
• Excellent communication and relationship-building skills.
• Creative problem-solving abilities with a focus on both short- and long-term solutions.
• Passion for technology and a strong desire to learn and explore new tools and trends.
• Experience with digital credentialing and skills-based platforms.
• Superb communication skills, both written and verbal. Must be able to establish and maintain effective working relationships with stakeholders at all levels.
• Strong problem-solving skills, ability to think creatively about both short and long term solutions
• Strong understanding of current and emerging technologies with natural curiosity and willingness to learn

If you're excited about the opportunity to shape the future of learning at our company, we'd love to hear from you!

Our Spread* of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

#LI-Hybrid

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.