The Senior Digital Project Manager on the Critical Mass team collaborates closely with our client to create applications and experiences that drive one of the world’s most trafficked websites.  We help our client connect with consumers globally through mobile, digital, and in-store experiences. This team ensures that branding and human-centered design are consistent across all digital touchpoints, maintaining engaging and on-brand experiences.

As a Senior Project Manager, you will partner with the creative, development, product, and other partner teams to streamline the buyflow and user journey while creating detailed customer messaging.  Preparation is key prior to any client review and your attention to detail and organization will ensure your successful execution. This role requires close collaboration with internal teams and key collaborators. The ideal candidate is adaptable, detail-oriented, and capable of strategic planning.

You Are:

• A self-starter who is self-motivated and self-sufficient
• Dedicated to excellence with exceptional attention to detail
• An excellent communicator, both written and verbal, with strong interpersonal and presentation skills
• Adaptable and able to handle rapid change and ambiguity
• Skilled at managing complex programs in fast-paced and dynamic environments
• Capable of quickly organizing information and summarizing it succinctly
• Proficient with end-to-end web and app technologies
• Comfortable working under tight deadlines

You Have:

• 6+ years of experience managing various digital projects; site builds, e-commerce, marketing campaigns, websites, microsites, landing pages and maintenance
• Proven experience in eCommerce website development and management
• Strong understanding of user journey mapping and customer experience optimization
• Proficiency with office productivity tools such as Keynote, Pages, Numbers and/or Excel, Word, MS Project, Visio, and PowerPoint
• A proven track record of digital innovation and multi-channel delivery
• Experience with collaboration and issue tracking tools like Box, JIRA, and Confluence
• Strong understanding of project management principles, methods, and techniques, including scope, schedule, budget, resource management, reporting, change management, project roadmap development, and revenue forecasting
• Experience managing teams and client conversations regarding scope, schedule, budget, roadmaps, objectives, and strategies
• Practical experience working with engineering teams, understanding their needs and translating those needs to the rest of the team
• A solid foundation developing business requirements documentation

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx