Senior Quality Manager

Hello Fresh Phoenix, Arizona

Reports to: Associate Director, West, Mealkit Quality

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description

As the Senior Quality Manager at our Phoenix, Arizona  location, you will have responsibility for the execution and improvement of all quality activities. This includes receiving inspections, warehouse checks, internal audits, and continuous quality monitoring.  This position manages a team of quality professionals including associate managers, area managers and hourly staff.  The Phoenix location produces meal kits for two HelloFresh brands, HelloFresh and Every Plate.  This position is the senior quality leader in this building, therefore they will represent and advocate for quality throughout the building and with site leadership. 

You will…

• Be accountable for maintaining a <2% quality error rate for both brands at the site.  Additional accountable metrics include labor minutes per box, and collaboration with operations on product pick errors.  Additional measurements include, completing inbound inspection activities correctly and quickly, conducting warehouse checks, maintaining internal audit %s and supporting internal prep activities.

• Responsible for collaborating on implementation and modifications to programs with other FSQA leaders. 

• Be responsible for creating a strong culture of quality through process execution and enhancement, including advocating for quality throughout the product lifecycle.

• Investigate root cause for outside of target error rates and non-conformance events and drive correction actions.

• Manage a highly effective team.  This includes managing the schedule, onboarding, training, time off, VER/VTO,  hiring, performance management, and keeping to budget.  This also includes providing coaching, feedback, and support to build a highly performing and engaged team with a deep bench of expertise and knowledge.  

• Provide the quality team with all necessary tools, training, equipment and technology required to be successful.

• Use the resources available to you and your team to be successful - including internal teams who can provide support for data analysis, root cause analysis, continuous improvement, training, and app development.

• Be accountable for sending accurate and verified information to partnering teams, including procurement tickets and fulfillment metrics. 

• Escalate opportunities quickly, accurately, and to the right audience  so they can be resolved efficiently and effectively. 

• Represent the  team as the quality leader of the Phoenix Distribution Center, including at internal metrics review meetings.  Partner with peers and site leadership to accomplish site goals.

• Own and build relationships with external teams, including but not limited to fulfillment, logistics, procurement, IT, field learning, and HR. 

You are...

• Trusted partner & adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support

• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas

• Action oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products 

• Strategic: you’re a critical thinker who uses logic and data to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans

• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality and customer experience

• Results driven: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency

At a minimum, you have…

• Associate’s degree or related management work experience.
• At least 7 years of work experience in quality assurance, should be combined with a demonstrated track-record of accomplishments as a quality assurance manager, and with satisfying customers in technology-driven, developing companies.
• SQF Practitioner certification, preferred
• Preventive Controls Qualified Individual, preferred

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Advancement opportunities
• Emergency child and adult care services
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran