Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

We’re seeking a Senior Revenue Operations Manager to drive efficiency, optimization, and growth across the customer lifecycle. This role will primarily support the Post-Sales organization, working to build processes and systems that improve retention and customer experience through data insights. 

This role blends analytical rigor, operational excellence, and cross-functional leadership to ensure our post-sales teams have the data, tools, and processes they need to deliver scalable value to customers.

• Partner with CS leadership to define and operationalize the customer revenue model, including retention, expansion, and gross/net revenue retention targets
• Support annual and quarterly planning: coverage models, capacity planning, segmentation, and territory alignment for CSMs, onboarding, and services
• Optimize forecasting frameworks for accuracy for retention revenue 
• Partner with RevOps peers to ensure smooth handoffs across Marketing, Sales, Partner, and Customer functions 
• Lead root-cause analysis of churn and expansion performance to identify drivers and opportunities
• Translate data into actionable insights for CS, Services, and Support leaders to improve retention and customer experience 
• Work closely with Enablement to ensure systems and processes are embedded in day-to-day workflows
• Manage and optimize the CS tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross functionally on systems that span the revenue cycle.

• 6–10 years of experience in Revenue Operations, Customer Success Operations, or Business Operations in a B2B SaaS environment
• Ability to synthesize complex data into clear recommendations and business narratives
• Strong analytical and modeling skills to drive insights from raw data 
• Excellent project management skills with experience driving cross-functional initiatives
• Strategic thinker who can balance long-term planning with hands-on execution
• A hands-on ownership mindset

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental, and Vision
• Paid parental leave (plus fertility, adoption, and other family planning benefits)
• In-office workspace (San Francisco)
• Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
• Events and activities both team-based and company-wide that inspire, educate, and cultivate

Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

The US base salary range for this position is $136,000 - $165,000 per year. This position also offers a performance bonus dependent on company performance. Our salary ranges are determined by role, level, and location. 

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