About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

As a Senior Security Operations Engineer, you’ll help take our security processes to the next level. This is achieved through security operations focused on event data, incident response, tooling, and automation to focus on what matters. In this role you’ll also act as a security champion, working closely and tirelessly with Developer Experience, SRE's, Infrastructure team, in helping them make security-conscious decisions.

Viator is a remote-first company. This role will be primarily remote with fortnightly visits to our office in Lisbon.

What You’ll Do:

• Take ownership of security incidents, leading cross-functional teams to resolve issues and mitigate risks.
• Design and implement advanced SIEM solutions, ensuring they integrate with various monitoring tools and provide robust event detection.
• Develop advanced runbooks and playbooks that support complex incident types and cross-team collaboration.
• Facilitate tabletop exercises with stakeholders across multiple departments to improve incident response procedures.
• Oversee the implementation of security monitoring and ensure tools are aligned with best practices.
• Mentor and coach junior engineers, providing guidance on threat intelligence, incident management, and security automation.
• Refine and drive the implementation of playbooks and runbooks to ensure quick, effective response to complex security incidents.
• Identify operational bottlenecks and suggest improvements to reduce incident resolution time.

What You’ll Need:

• Experience in security operations, incident management, and SIEM tool configuration.
• In-depth experience with AWS and GCP
• Strong command of at least one programming language (Python, C#, Java, etc.);
• In-depth knowledge of advanced threat detection techniques, blue-team exercises, and incident response strategies.
• Proven experience in designing and implementing complex security monitoring solutions.
• Expertise in vulnerability assessments, threat hunting, and improving security processes.
• Excellent communication and collaboration skills, capable of influencing cross-functional teams.
• Ability to lead tabletop exercises, incident response drills, and post-incident reviews effectively.
• A proactive and results-driven mindset with a focus on continuous operational improvement.

Preferred Experience:

• Deep expertise with advanced SIEM platforms (e.g., Splunk, ArcSight, Wazuh or similar).
• Experience with security automation tools (SOAR), threat intelligence platforms, and incident response orchestration.
• Familiarity with threat modelling, red-team/blue-team exercises, and advanced attack simulation techniques.
• Experience with cloud security and infrastructure monitoring (AWS, Azure, GCP).
• Knowledge of network traffic analysis, endpoint detection, and network forensics.
• Proficiency in scripting languages (e.g., Python, PowerShell, Bash) for automation and custom security tools.
• Experience in managing large-scale security operations and security project management.

Perks of Working at Viator

• Competitive compensation packages, including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations. 
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums

Our Values

We aspire to lead; We’re relentlessly curious;... want to know more? Read up on our values: 

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments. 
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

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