Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role:  Senior Social Media Manager

Location:  Kingston, England, United Kingdom (Hybrid)

We’re looking for a Senior Social Media Manager to become part of the client's studio pioneering social first change in our Homecare category. You’ll be the calm and reliable voice with a track record in social media driving content and conversation for some of the biggest FMGC brands.This opportunity is perfect for a talented and experienced individual who can translate brand personality into conversations on social media, understands how to best leverage social’s unique strengths, and sees the bigger picture for a brand’s presence online. 

• Focusing on one or two brands within the category; 
•  Content Creation, Listening and Engagement 
  • Monitor feeds for relevant opportunities to inject the brand into culture 
  • Spot new influencers and advocacy opportunities  
  • Track trending topics 
  • Write copy for organic posts  
  • Listen and respond to relevant consumer comments and questions 
  • Provide on-brand responses to influencer and consumer @mentions 
  • Work with your brand team to develop frameworks to consistently gift and surprise and delight your community 
  • Manage and nurture a network of brand advocates, identifying key engagement opportunities in organic planning 
  • Champion platform best practice across all content developed for your brand – ensuring content is platform native 
• Planning and client partnership 
  • Receive and interrogate briefs from brands and leading and/or supporting in brief development to creative teams and other partners 
  • Be your client’s trusted contact and advisor on all things social – sometimes troubleshooting on WhatsApp or even feeding into broader campaign plans 
  • Craft and champion Tone of Voice guidance for FAQ and copy for brand’s social channels 
  • Leading and/or supporting development of Community Engagement and Social Channel strategy workstreams 
  • Plan and create social content calendars and content production (video, stills, etc. for social channels) 
  • Present content ideas and brand social strategy to clients 
• Personnel Management 
  • Reviewing work from more junior members of the team, providing actionable and concise feedback to improve standard of output as well as educate wider team 
  • Training and Mentoring of more junior members of team, potentially as a Line Manager but if not through collaborative working across projects 
  • Setting clear, measurable expectations and goals for projects as well as for the personal development of potential line reports 
• You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues

• This role is best suited to someone with 4-5 years’ experience working in social media or community management agency side. 
• Level-headed, strategic thinker 
• A well-rounded creative individual who is always innovating, initiating, and creating 
• Be responsive to cultural zeitgeist which provides an opportunity to tell our brand’s story 
• Entrepreneurial and proactive - ability to spot opportunities to create content and help clients achieve their business ambitions 
• Creative flair and excellent written communications skills and great copywriting 
• You’re excited about the integration of Gen AI tools and approach new innovations with energy and curiosity 
• Keen interest in digital trends and popular culture  
• Works well under pressure 
• Nuanced and thorough knowledge of social platforms – and how brands can best leverage them to achieve commercial results 
• WHAT EXPERIENCE WILL HELP YOU BE SUCCESSFUL  
• Work in FMCG or food or beauty or homecare brands 
• Stakeholder management, including internal, cross-department, clients 
• Evidence of gravitas with previous clients 
• Excellent written communication skills 
• Work with a social media management tool (e.g. Sprinklr, Hootsuite, Sprout Social, etc.) 
• Understanding of paid media and the role of influencers and content creators 
• Previous experience working exposed to strategy and client-management roles 
• You can be the change - you prioritise environmental responsibility, social equity, and economic viability and how that translates into your day-to-day role

Req ID: 11201#LI-JS1 #LI-director #LI-Hybrid

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations    

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.