LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile, and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring, and end-to-end ownership. 

In this role, you will be working across many internal teams, external partners, and large customers to deliver agent matching and routing solutions. We are a remote organization, but we value the opportunity to bring our teams together for offsite events, team collaboration, and training sessions. Therefore, we are looking for candidates who are based in Germany or Bulgaria and are willing to come into the office for these activities. If this aligns with your situation and preferences, we encourage you to apply for this role.

You will: 

• Provide a high impact on core services that enable the conversational platform at scale.
• Use expert java knowledge to build new features, maintain the platform’s stability at LivePerson’s scale and continuously increase technical excellence score.
• Produce high-quality, well-tested code, that you would be proud of.
• Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation.
• Use the latest technologies to solve real problems for our customers at a massive scale.
• Work with other engineers, and stakeholders to ensure valuable contributions, and groom the features that would define the product ahead.
• Work on the technologies we use: 
  • Java (8 and 11), JavaScript, TypeScript
  • Spring, Spring Boot, and Spark Java
  • Docker, Kubernetes, and Puppet
  • Apache Kafka
  • MySQL, Couch base, Cassandra, Elasticsearch
  • Microservices, event-driven architecture
  • GCP, AWS, and On-Premises infrastructure (Hybrid)
  • Vault, OAuth2.0 Provider, and much more

You have:

• 6-8 years of experience working with Java, and knowledge of JavaScript (plus)
• Have 5-7 years of experience working with large-scale distributed microservices architecture.
• Some working knowledge with Cloud (GCP, AWS, On-Premise Data Centers).
• Bachelor’s degree (or higher) in Computer Science or a related discipline.
• Working proficiency in English, and can easily communicate with globally distributed teams.

Note: You will have to be located in Bulgaria OR Germany for this position with a valid work permit.

Benefits: 

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.