Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work '' and “Best Midsize Places to Work '' for 2023. 

About You:

Tulip is currently looking for a GTM Operations Manager to join our growing Commercial team. The ideal candidate is a strategic thinker and analytical problem-solver with a strong ability to develop data models from complex data sets, derive meaningful insights, and communicate their implications effectively to stakeholders. This role will work closely with all go-to-market channels including sales, customer success, professional services, marketing and partnerships. You’ll use your critical thinking and aptitude for problem solving in your day to day.

What skills do I need? 

• 5+ years of experience in strategic consulting or RevOp / sales operations in B2B SaaS
• Proven track record of working with complex data and building data models that drive strategic decision-making and business impact
• Superior communication skills, both written and verbal; ability to simplify and explain complex analyses
• Strong project management skills and ability to work cross-functionally 
• Self-motivated, curious, results-oriented; eager to continually develop in order to solve problems and drive impact 
• Understanding of SaaS sales methodologies, processes, and tools 
• Proficiency in Excel 
• A strong plus: Familiarity with tools like Salesforce, Power BI, Tableau, Sigma, etc.

Key Responsibilities:

• Analyze large datasets to uncover insights and support data-driven decisions around customer retention and professional services, driving growth and optimizing performance
• Build and refine data models to support accurate forecasting, trend analysis, and churn prediction
• Redesign sales dashboards, forecasting and pipeline processes
• Partner with key sales and operations leaders to define, develop, and execute comprehensive and strategic projects designed to increase revenue, sales productivity and operational efficiency with little oversight
• Identify opportunities to improve efficiency of processes and demonstrate return on investment to senior management
• Establish formal and informal processes for collecting feedback, requirements, and enhancement requests related to sales process and tools
• Maintain detailed documentation of sales processes, policies, and procedures
• Work cross-functionally with Sales, Finance, Marketing and Engineering to improve processes and drive change management

Key Collaborators:

• Sales
• Marketing
• Finance
• Partner / Channel
• Sales Enablement
• Customer Success

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• In-office catered lunches and stocked kitchens
• Private Healthcare
• Learning & Development benefits

For Hungarian openings: our office is located next to Kálvin Square. We have a hybrid work schedule. You need to be currently eligible to work in Hungary.

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.