Senior Technical Operations Specialist / Tripadvisor

This role is a remote position in the MA area of the US. Occasional travel to company offices in Needham as necessary.

About Tripadvisor 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor is the world’s largest travel site helping hundreds of millions monthly consumers to know better, book better and go better to reach the full potential of every trip.   Within Tripadvisor, the Technical Delivery team is responsible for providing world-class technical support, optimization, and project management to various parts of the Core Business including Hotels Metasearch, Restaurants Commerce, Content Licensing, and Hospitality Solutions. 

What We Are Looking For

We are seeking a highly experienced, self-motivated, and results-driven specialist with a strong commitment to operational efficiency and excellence. The ideal candidate is a proactive problem-solver with a keen eye for detail and a passion for optimizing processes within advertising operations. This role is well-suited for individuals with an entrepreneurial mindset who thrive in dynamic environments and are eager to deepen their expertise in hospitality e-commerce. As a key member of the Technical Delivery team, you will have the opportunity to develop your career while driving innovation and efficiency in a fast-paced, data-driven industry.

What you'll do

• Manage multiple projects simultaneously, working closely with Product, Engineering and Data Science, and Account Management teams
• Independently assess and prioritize the severity of technical issues and project requests by evaluating effort level, client impact, and business value. Provide strategic recommendations on launch blockers and leverage analytical thinking to identify alternative solutions
• Identify opportunities for AI-driven automation, process optimization, and workflow enhancements, recommending strategic improvements to increase operational efficiency for both Tripadvisor and its partners.
• Serve as a consultant to Tier 1 clients on conversion tracking implementation, ensuring clear communication of key issues and campaign launch statuses to both internal and external stakeholders.
• Launch new e-commerce campaigns and provide technical support for metasearch, sponsored ads, Business Advantage, and other performance advertising initiatives. Responsibilities include implementing URL tracking, configuring and processing data feeds, managing conversion tracking, facilitating API integrations, and monitoring API and metasearch performance.
• Develop expertise in internal operational tools and third-party platforms, including Salesforce, to streamline workflows and enhance efficiency.
• Monitor the health of live partner metasearch campaigns, investigating pricing and conversion discrepancies, and proactively coordinating with Account Management and partners to resolve performance-related issues.

What we need

• Degree in Business Administration, Information Technology, or related field.
• 5+ year of experience in Client Services/Delivery, Ad Operations, project management, business analysis, or other technical support roles
• Ability to prioritize and manage multiple projects, working effectively under pressure in a fast-paced environment. Strong attention to detail; highly organized with experience in cross-functional collaboration
• Excellent communication skills, both written and verbal. Ability to work effectively with a wide variety of people and executive stakeholders.
• Strong attention to detail; highly organized with experience in cross-functional collaboration.

Technology:

• Experience with process improvement and automation tools, leveraging AI or other technologies to enhance operational efficiency.
• Advanced Excel and basic SQL
• Basic knowledge of software interaction programs (API)
• Previous experience working with CRM systems (e.g. Salesforce, JIRA, Tableau)
• Comfortable working under pressure to meet tight deadlines.

In addition, the ideal candidate will demonstrate the following competencies:

• Strong problem solving, critical thinking, analytic, and decision-making skills. Able to ask the right questions, interpret data and trends, diagnose problems, propose creative and well thought-out solutions and formulate effective action plans to resolve issues.
• User and customer-centricity. Keeping the end user and client in mind while ensuring your solutions and features will improve the user experience and solve customer needs
• Good business judgment when making decisions and understanding the relevance/impact of each decision on the strategic direction of the team and the business
• Excellent communication and interpersonal skills with various audiences across different seniority levels and a spectrum of functions.
• High attention to detail and the ability to effectively lead multiple projects at a time. Successfully able to meet deadlines independently
• Comfortable with and adaptable to change. We work in an innovative fast growth environment where products and processes evolve rapidly.
• Teamwork skills are essential. Strong advocate of Equity, Diversity and Inclusion.
• Passionate about travel

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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