Are you bready for a change?

ServiceNow falls under the IT Operations department and is responsible for building, deploying and supporting the platform for 5000+ users. Toast is a fast paced company with a demanding user base that relies on a wide range of features and functionality provided by ServiceNow. This role requires someone who can deliver on tight deadlines, has the ability to pivot and change priorities, has excellent time management skills, and enough expertise to creatively solution complex and ambiguous requests. 

About this roll:   

The ServiceNow team is growing to meet the increasing demand of Toast. ServiceNow plays a critical role in helping our users streamline their work loads, collaborate with other departments, meet compliance requirements, and organize and maintain data. The ServiceNow team has developed the platform to include a multitude of complex features and functionality and in order to continue to maintain, support, and innovate new solutions an additional Developer is needed. 

Do you have the right ingredients:   

We are looking for a ServiceNow Business Analyst  who has experience gathering the business need, designing and implementing solutions on the Servicenow Platform.  This is done by collaborating with stakeholders to gather requirements, document workflows, and ensure the developed solutions align with business goals, acting as a bridge between the customers and IT Ops to optimize processes and streamline operations on theServiceNow platform that caters to 5000+ users.

Must Have:

• Knowledge of the ServiceNow platform. 
• Knowledge of requirement gathering via Agile / Stories  
• Experience process mapping / building workflow diagrams
• Experience working with customers to understand business requirements and then translate them to technical solutions
• Experience supporting Testing and QA sessions with customers once solution is developed / configured
• Experience with user training and adoption to handle OCM
• Module Knowledge: ITSM, ITOM, IRM, GRC, SAM
• Platform modules: Virtual Agent, Integration Hub, Citizen Developer 
• Experience working in an Agile environment and participating in Sprint cycles
• Examples of implementing a new module, what features and functions within that module that were built out, and what need was being fulfilled for the customer.
• Strong collaboration skills - you will be required to collaborate with internal and external teams on a daily basis. 
• Strong communication skills - must be able to explain complex concepts to a wide range of audiences. 

Nice to have:

• UX or UI educational or professional experience
• Experience building, configuring, and deploying major modules at a large scale

Travel needs: None

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.