We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Overview

Pure is seeking an experienced ServiceNow developer to join our talented team. As a ServiceNow developer, you will build and maintain large ServiceNow applications for our increasing list of stakeholders. A successful candidate for this role will continuously improve the maturity of our development practices, provide holistic solutions for business problems, identify & resolve gaps, streamline redundancies, and automate all that can be automated.

What You’ll Do

• Solution Design:
• Provide solid design expertise and be responsible for the architecture, design, development and implementation of ServiceNow projects and enhancements.
• Work closely with business analysts and process owners to finalize designs for ServiceNow initiatives.
• Demonstrated expertise in ServiceNow applications (ITSM, CSM, ITOM, ESM and IRM).
• Solution Development:
• Develop complete and functional workflows, business rules, reports and other ServiceNow automated solutions against requirements provided.
• Proven ability with Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.
• Expertise with REST/SOAP APIs to integrate ServiceNow with other solutions.
• Identify trends, prioritize root cause analyses queues, finalize preventive actions and collaborate with the other delivery teams to prioritize development effort for periodic releases.
• Testing and Deployment:
• Perform unit testing of developed solutions.
• Assist in deploying updates and new configurations to the production environment following the company's change management processes.
• Documentation:
• Document all development and maintenance work to ensure knowledge transfer and system maintainability.
• Contribute to the creation and maintenance of user guides and training materials.
• Support:
• On the rare occasion, be available for on-call remediation if a critical incident impedes our Customer Service Management tool, since Pure Storage has a 24x7 business. This responsibility is shared across the team.
• Typically, provide basic support for the ServiceNow platform, resolving incident tickets and fulfilling service requests.
• Assist in troubleshooting and resolving issues reported by end-users.
• Collaboration:
• Collaborate with team members, architects, process owners, and other stakeholders to understand requirements and achieve project goals.
• Attend and participate in team meetings and collaborative planning activities.
• Influence and positively impact productivity, efficiency, and customer(employee) satisfaction levels and enhance the organization’s reputation amongst stakeholders.
• Continuous Improvement:
• Conduct regular reviews with stakeholders to develop, enhance and enforce continuous service improvement standards/plans. Measure and report their effectiveness on an ongoing basis.
• Participate in training and educational opportunities to enhance knowledge and skills.
• Contribute ideas and feedback for process and system improvements. Leverage automation to simplify repeatable processes.
• Compliance:
• Perform regular code reviews, ensuring proper coding, conformance to standards and best practices established, including performance, security, reliability, scalability, extensibility and quality standards.
• Adhere to the organization's IT policies, procedures, and standards

Requirements

• BS degree in Information Systems, Computer Science or equivalent. (Graduate degree in Computer Science or a related field).
• Must have 4+ years of proven track record as a ServiceNow/Developer with a deeper understanding of ServiceNow development best practices and trends.
• Must have hands-on implementation experience of ServiceNow ITSM, CSM and/or ITOM.
• Must have hands-on experience with ServiceNow Customizations, Code Promotion, Data Migration, ACL, Assignment/Business Rule, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc.
• ServiceNow Certified Application Developer certification is a plus.
• Strong analytical, problem solving, interpersonal and communication skills required
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• Must have the ability to:

• Be a team player and collaborate with cross-functional teams across the organization.
• Learn quickly and draw meaningful conclusions from independent research.
• Manage multiple simultaneous priorities and deliverables.
• Advise on solutions and provide technical review for other developers.
• Understand and analyze business requirements and provide appropriate solutions.

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.​ 

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.