Our Opportunity:

Chewy is seeking a passionate and results-oriented ServiceNow Solutions Manager, HR Technology Solutions, to join our HR Solutions team in Plantation, FL. In this role, you'll be part entrepreneur, part visionary, and part product mastermind with a passion for creating well-designed, integrated, user-friendly solutions focusing on HR Service delivery, case management processes, and tiered service team member experiences. The role requires collaboration across the enterprise to deploy, maintain, and ensure the reliability of our core HR application in a fast-paced environment. The overall objective of this role is to lead research, analysis, design and implementation of configuration to enhance employee, manager, and center of excellence experience. This role will support and drive the implementation of new functionality and enhancements by understanding end user needs, developing business and functional requirements, building streamlined and effective processes, supporting technical design, testing and deployment to provide a best-in-class user experience. You will partner across functional business teams, translating complex business needs to effective solution design recommendations, ensuring data, configuring and security meet requirements. This role will leverage your deep functional expertise to understand process and systems requirements and contribute to the development, testing and deployment activities for ServiceNow as part of the HR Systems & Solutions team.

The role reports to the Associate Director, Delivery Optimization and owns the definition and delivery of HR Service solutions that support the entire employee lifecycle in alignment with Chewy’s HR and talent strategies. In this role, you will deliver complex and integrated solutions which automate HR processes and helps Chewy continue to scale and enhance our team member experience.

In your first year, you will tackle three key objectives:

• You will support the HR Service Solutions Team through continuous development as an agile team, focused on WOW’ing all Chewtopians while establishing rigorous time-to-delivery standards, prioritization processes, communication channels internal and external to HR Solutions, and visibility to the team’s work.
• Own your workstream roadmap, evaluate existing configuration, map against functionality available vs used, develop enhancements to unlock advanced capabilities, OKR development, and prioritize and balance competing requests and priorities while being a champion of continuous improvement and strategic HR objectives and initiatives.
• You will actively engage in the exploration of emerging technologies to support solutions-based improvements in HR Service and point-solution delivery, craft business cases, and champion adoption.

What You'll Do:

• Provide delivery of solutions that anticipate the needs of users and are aligned with business goals and priorities, proactively helping achieve our company vision
• Provide daily strategic guidance and management of vision in support HR Service Solutions Team, ensuring the team is working effectively and in a way that drives the overall HR Operations vision forward, negotiates priorities, and delivers on documented business requirements
• Lead delivery execution to ensure product configuration is optimized, business processes are efficient, IT delivery is well managed, and the user experience is world-class
• Conduct business needs assessments and recommend service improvements to increase efficiencys of service systems-based solutions.
• Document the landscape and design to facilitate maintenance, help review communication and training materials to ensure technical accuracy, assist where necessary to develop communication and training materials in support of system navigation and changes
• Be a "ruthless prioritizer," organizing input/feedback from a range of stakeholders, including clients and users, and translating into product features
• Collaborate closely with Information Technology to ensure that all technical standards are met and integration into the larger Chewy technology ecosystem is seamless, secure, scalable, and supports the right data architecture
• Collaborate with other departments, including Information Technology (IT), Human Resources (HR), Business Management, Payroll, and outside third-party vendors
• Collaborate with HR stakeholders to ensure that business objectives are understood, translated to product design, and ultimately achieved
• Oversee the establishment and maintenance of security in conjunction with IT
• Responds to and diagnose problems related to outages, or processes within HR Service technology solutions
• Performs other duties as assigned

Basic Qualifications:

• Self-starter, able to drive work forward within an agile environment
• Dedicated solution leader with a strong bias for action and passion for leading the delivery of intuitive, user-centered products
• Critical thinker with strong problem-solving skills and a tendency to challenge the status quo
• Outstanding communication, documentation, and interpersonal skills, including experience working directly with users and collaborating across internal teams to deliver complex projects
• Excellent communication and organizational skills - able to translate between technical and business groups, bring forward a vision or opinion
• Experience in agile software development methodologies and their adoption within teams (Jira/Confluence)
• Demonstrated attention to detail and accuracy to support track record of owning and delivering products successfully
• Ability to understand technical concepts/software applications and to use data, metrics, and user research findings to back up assumptions and drive actions
• Experience developing and delivering on quantitative and qualitative metrics measuring the outcomes and impact of product enhancements
• 4+ years of experience in executing configuration projects in SaaS technologies. Must have deep knowledge of ServiceNow HRSD module, App Engine preferred.
• Experience with ServiceNow ITSM and/or HR modules, Atlassian and Microsoft solutions, Workday, automation technologies, and design/collaboration tools (e.g., Lucid) preferred.
• Position may require travel

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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