Costa RicaCompany Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Join our dynamic engineering team as a Software Engineer, where you'll play a crucial role in building and maintaining the infrastructure that powers our leading subscription management platform. This is an exciting opportunity to contribute to the scalability, reliability, and efficiency of our systems, directly impacting our ability to deliver innovative solutions to our global customers. You will work with cutting-edge technologies and continuously learn and grow your skills in a collaborative environment.

This is a hybrid position, so you'll work both remotely and in the office.

This is a location specific position that requires you to come into the office regularly to be most effective. 

What you’ll do

• Design, implement, and maintain scalable and resilient cloud infrastructure on AWS.
• Design, implement, and manage CI/CD pipelines using tools like Jenkins, GitLab CI, Argo CD, or similar.
• Champion and implement GitOps principles for infrastructure and application delivery.
• Automate infrastructure provisioning using Infrastructure as Code (IaC) tools like Terraform, Helm.
• Ensure the security, availability, and performance of our production systems.
• Collaborate with development teams to optimize application delivery and operational efficiency.
• Troubleshoot and resolve complex infrastructure and application issues.
• Monitor system health and performance using observability tools such as Prometheus, Grafana, ELK/EFK Stack
• Implement best practices for logging, metrics, tracing, and alerting across distributed systems.
• Drive initiatives for cost optimization, performance tuning, and system hardening.
• Participate in on-call rotations and incident management.

Your experience

• Strong experience with cloud platforms, particularly AWS.
• 4+ years of experience in DevOps, SRE, and/or designing and implementing CI/CD pipelines and Kubernetes applications, utilizing technologies such as Python, Golang, and Terraform
• Proficiency in infrastructure as code (IaC) principles and tools (e.g., Terraform).
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Proficiency in managing and troubleshooting Kubernetes in production environments
• Strong hands-on experience with CI/CD tools (e.g., Jenkins, Github CI., FluxCD).
• Expertise in GitOps workflows and tools (e.g. FluxCD).
• Solid understanding of observability practices: metrics, logging, tracing, and alerting
• Familiarity with monitoring tools: Prometheus, Grafana, ELK

Strong scripting skills Experience with IaC tools like Terraform, HelmGood understanding of networking, security, and system architecture

Nice to haves:

• Experience with service meshes (Istio)
• Familiarity with container security and compliance requirements. 
• Experience on Kubernetes Networking Layer.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.