Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Fraud Program Manager will be instrumental in executing and managing fraud tools on the merchant platform. This role requires extensive experience in the identification of fraud patterns, data analytics, client engagement, sales enablement, and cross-functional collaboration.  Ideal candidates will bring experience in execution, influencing product development, and hands on experience in managing fraud directly and indirectly for clients.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. 

What you’ll do

• Execute and manage fraud tools on behalf of clients to manage various fraud vectors.
• Manage overall Fraud tools program to scale and increase tool adoption
• Conduct in-depth analysis of data pertaining to payment systems, credit card transactions, and fraud detection to discern trends, patterns, and actionable insights.
• Lead formal client meetings and effectively communicate data insights with clarity and precision, ensuring utmost client satisfaction.
• Prepare and present reports to internal and external stakeholders
• Collaborate with cross-functional teams to facilitate data-driven strategic decision-making and ensure alignment and execution of go-to-market plans.
• Drive product adoption and customer satisfaction through effective marketing campaigns, sales enablement, and customer engagement initiatives.
• Generate comprehensive data reports and visualizations for internal stakeholders and clients.
• Manage and adhere to Service Level Agreements (SLAs) concerning data-related support tickets from clients and internal teams.
• Ensure the integrity and reliability of data models, dashboards, and reports, concurrently maintaining stringent customer data security protocols.
• Conduct market research and competitive analysis to identify opportunities and threats, and adapt strategies as driven by GTM leadership

Your experience

• Bachelor's degree 
• PMP or equivalent certifications
• Intermediate or advance usage of PM tools such as JIRA or other CRM tools
• Seven (7) or more years of professional experience in data analysis, security, fraud management, or combination therein.
• Familiarity with Rule-Based Risk modeling and Payment Fraud tools.
• Experience with data analysis tools such as PowerBI or similar
• Demonstrated ability to translate intricate data into actionable insights and articulate these findings in a clear, concise, and professional manner.
• Superior time management and self-discipline, with a proven ability to consistently meet demanding deadlines.
• Strong client-facing communication skills are imperative, involving direct client engagement to present analytical findings, lead strategic discussions, and ensure comprehensive fulfillment of their needs.

Nice to haves:

• Experience with machine learning or predictive analytics.
• Advanced knowledge of fraud analytics or payment system regulatory compliance.
• SaaS / Merchant ecommerce / recurring revenue platforms experience

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.