Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

About the Role

The BPO Administrator is a key operations partner supporting Xometry’s global outsourcing (BPO) ecosystem.This role ensures the smooth functioning of all BPO processes — from maintaining accurate documentation to coordinating onboarding workflows and collaborating with internal teams.

It is a position for someone who can keep order across multiple parallel processes, maintain precise documentation, communicate quickly and clearly, and work effectively with data.

Key Responsibilities 1. Administrative & Compliance Support

• Maintain & track all BPO-related documents:Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, onboarding/offboarding forms.

• Coordinate document flow between Legal, Finance, HR, IT, and vendors.

• Ensure timely updates in Confluence, Jira, Google Sheets, internal databases.

• Validate that all required documentation is completed before onboarding or contract renewal.

2. Business Support & Request Management

• Act as first point of contact for internal BPO requests.

• Review & validate incoming submissions (FTE count, start dates, time zone needs, skill requirements).

• Route requests to Finance, Procurement, Legal & HR, ensuring approval flow.

• Maintain transparent communication with requesters and vendors on progress.

3. Operational Coordination

• Support end-to-end onboarding/offboarding of BPO employees with IT & HR.

• Maintain accurate records: vendor performance, milestones, billing cycles.

• Assist in preparing reports on headcount, budget utilization, vendor KPIs.

Requirements Required

• Bachelor’s degree in Business Administration, Operations, or a related field.

• 2+ years of experience in:

  • administrative operations

  • vendor management

  • shared services

• Excellent organizational and communication skills.

• High attention to detail & accuracy.

• Ability to manage multiple simultaneous requests.

• Proficiency in Excel/Google Sheets, Confluence, Jira.

• Experience working with international teams.

Preferred

• Experience in outsourcing, BPO, or contract administration.

Personal Qualities

• Ownership: Takes initiative and completes tasks independently.

• Collaboration: Works smoothly with cross-functional teams.

• Process Thinking: Understands workflows and can document them.

• Customer Orientation: Provides clear, professional communication.

• Discretion: Handles confidential information responsibly.

 

  Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.   Please read our privacy policy here.