Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

As Senior Delivery Manager, you will have the opportunity to work with an outstanding services, customer engineering and sales team, and servicing our global customer base on projects. Our customers include Fortune 100 companies, start-ups, government entities, and non-profits, all delving into some of the world's most interesting and complex search, observability and security problems. Our consulting team assists in applying solutions to these challenges. 

The Senior Delivery Manager provides immediate and measurable value to their projects. You are a highly skilled and seasoned project manager with extensive experience in leading and managing complex projects across industries. The ideal candidate will possess exceptional leadership, communication, and organizational skills, along with a proven track record of successfully delivering projects on time and within budget.

What You Will Be Doing:

Own and lead selected, simultaneous projects and manage client expectations through to completion.

• Lead the planning, execution, and delivery of large-scale projects using both Agile and Waterfall methodologies, from initiation to closure.
• Provide strong leadership and direction to project teams, motivating team members to achieve project goals and deliver high-quality results
• Develop comprehensive project plans, including scope, schedule, budget, resources, risk management, and communication strategies
• Monitor project progress, identify potential risks or issues, and proactively implement mitigation strategies to ensure successful project outcomes
• Establish and maintain strong relationships with key stakeholders, including clients, team members, vendors, and senior leadership.
• Create and track team resourcing including resource scheduling, assignment creation, timecard reviews, and utilization reporting in the Professional Services Automation ("PSA") tool
• Measure project performance using appropriate tools and techniques
• Be comfortable working remotely with a highly distributed Consulting Services team and partners, and flexible to work with customers across time zones

What You Bring Along:

• At least 7 years project management experience with increasing project size and complexity
• Excels in a client-facing role, ideally within a professional services or consulting setting
• Comfortable navigating complex negotiations at a senior level 
• Highly organized with strong attention to detail
• Practical experience in agile and waterfall project delivery methodologies, with the ability to adapt based on the customer environment 
• Experience working in a software vendor and/or system integrator environment

Bonus Points:

• A previous technical background or a strong interest in understanding technology
• Project management experience across ASEAN and India
• PMP, Agile or equivalent qualifications 

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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