About the Role

The Customer Engineering team is an engineering team working towards sustaining and enhancing HashiCorp’s Vault product. You will be directly contributing to the Vault product, with a focus on critical customer issues, partner concerns, features, improvements, and bugs.

This role is a blend of engineering and customer support, where you will help resolve complex customer issues. Other tasks will include product enhancements, feature request development, and bug triage. The majority of our tools and integrations are written in Golang.

This person will be a part of the Vault engineering team at HashiCorp, working to provide a phenomenal and broadly used secrets tool for businesses and individuals handling all sizes and types of infrastructure.

In this role, you can expect to:

An engineer in this role can expect to:

• Triage incoming customer or support requests by working closely with product, engineering, and support.
• Establish an understanding of the request by working with support, the customer, and setting up a reproduction.
• Provide guidance and develop playbooks for internal teams around issue resolution.
• Implementing bug fixes for specific customer issues.
• Converting larger issues into clear and actionable backlog items.
• Improve documentation for usage and solving problems where gaps are found.
• Participate in agile planning meetings to facilitate understanding and prioritization of backlog items.

You may be a good fit for our team if:

• You have experience in a programming language like Go, Java, or Python
• You like writing programs that can be understood by their users
• Experience with Kubernetes or other container orchestration systems
• Experience working with distributed software within a Linux environment
• Experience with customer support or OSS community support to help work with the Vault community
• Experience operating and maintaining production systems in a public cloud environment
• Expertise in one or more of the major public clouds
• Familiar with infrastructure management concepts
• Working understanding of commonly-used security technologies
• Experience using Vault

Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training.

The base pay range for this role in the SF Bay Area / NYC area is:$176,000—$207,000 USDThe base pay range for this role in California (excluding SF Bay Area), New York (excluding NYC), Seattle Metro, Denver / Boulder Metro, Washington D.C., or Maryland is:$161,300—$189,800 USDThe base pay range for this role in Colorado (excluding Denver / Boulder Metro), Illinois, Minnesota, or Washington (excluding Seattle Metro) is:$146,600—$172,500 USD

“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement.”