Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

Reporting to the Accounting Manager, this position will have the highly impactful role of helping develop a world-class accounting organization. While owning various areas within compensation accounting including month-end close, operations, and financial reporting, you will work cross functionally with the Payroll, Commissions, Sales Operations, HR, GL Accounting, Stock Admin, and FP&A teams.

We are seeking a driven, open-minded, and technically strong individual who is passionate about accounting operations and driving process improvements. This role requires excellent communication skills, strong knowledge of US GAAP accounting principles, and the commitment to maintain confidentiality of sensitive information.

• Prepare journal entries for sales commissions, salaries, bonus, severance, and equity by analyzing a high volume of sensitive data from several systems
• Maintain detailed workbooks to calculate the company-wide bonus
• Complete weekly audits of sales compensation statements and Salesforce bookings data for the assigned sales teams
• Partner with sales operations to resolve errors in bookings data and improve reports 
• Analyze variances between estimates and actuals, and partner with the FP&A team to improve forecasting methodology
• Prepare reconciliations for compensation balance sheet and income statement accounts
• Optimize and automate processes to improve efficiency and effectiveness of our monthly close process and of our internal and external reporting requirements
• Provide insightful financial analysis to management, highlighting key trends and variances
• Assist with ad hoc analysis, reporting, and other projects as needed

• 3+ years of experience in either public accounting and/or industry
• Meticulous attention to detail and organizational skills
• Excellent technical, analytical, and communication skills, both written and verbal
• Ability to work under pressure to meet deadlines in a fast-paced environment while maintaining accuracy
• Strong analytical, research, and problem solving skills
• Curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations
• Highly proficient in Excel and Google Sheets
• Knowledge of accounting rules surrounding contract acquisition costs under ASC 340 and compensation under ASC 71X a plus
• Experience working in NetSuite, FloQast, Carta, and Salesforce preferred

• Bachelor’s degree in Accounting or Finance required
• CPA a strong plus

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $123,950 - $134,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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