Location: Hybrid out of our Vancouver office or Remote Canada

About Pantheon

Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

Pantheon’s core company values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!

The Role

Reporting to the Head of Business Systems, you will lead ongoing development and maintenance of our Salesforce CRM and the various applications within the Business Systems Ecosphere. You take ownership of product quality, including deployment best practices, reliability (backend service and user experience reliability), efficiency (DML Limits, CPU Usage, Processing Time etc.), security (data privacy, data access, user access, etc.) and performance. You drive changes to improve engineering efficiency in your organization, such as reducing the time and effort it takes to make a change, develop a new feature, or ramp up on a new feature. You develop metrics to quantify product quality and engineering efficiency, and begin to influence the people around you in these areas.

• Lead and/or influence technical design efforts to establish efficient and effective solutions to business needs
• Recommend technical solutions based on current industry best practices
• Develop and support end-to-end Salesforce configurations, declarative development, deployment practices utilizing devops tools, and related business systems initiatives
• Handle complex solutions relating not only to Org maintenance, troubleshooting errors, automation, system limits & performance, data security & governance, but also new and expanding initiatives
• Proactive system maintenance including Security Reviews, Release Updates, System Limits, Health Check, and Optimizer
• Provide direction in a cross-functional team or multiple teams, and deliver work with infrequent regular oversight.
• Participate in the build and maintenance of technical documentation for all systems supported
• Provide support & mentorship for business systems & data team members 
• Onboard new SFDC application developers on our Systems & DevOps processes 

What You Bring to the Table

• Minimum 8+ years of direct experience working with Salesforce and/or other CRM administration
• Prior experience integrating 3rd party applications with Salesforce including custom integrations
• Self-starter mentality plus a natural curiosity to make things more efficient and effective
• Comfort in dealing with company personnel at all levels and ability to influence cross functional teams 
• Strong attention to detail, analytical mindset, goal-oriented
• Ability to work independently or collaboratively as required
• Experienced with owning the devops process, Gearset & Github preferred 
• Salesforce.com Advanced Administrator Certification required
• Certifications within the SFDC Architect pyramid highly desirable

Bonus Points for

• Experience in APEX or LWC  
• Zendesk, ZoomInfo, LeanData, or Gong Experience 
• Data querying languages such as SOQL or SQL
• Prior experience being part of an Agile (Scrum or Kanban) environment  
• Prior experience in a high-growth SaaS company

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

The base salary range for this position is 130,000 - 150,000 CAD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

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