Do you have a curious mind, love solving problems and have talent for getting to the root cause of issues? Enjoy collaborating and building strong connections? If so, continue reading as this position may be an excellent fit for you!

Berlin Office Hybrid Work Model:  Monday to Thursday - in office, Friday - remote

The Global Partner Desk plays a vital role in Wayfair's supplier support strategy, with team members acting as external ambassadors for the supplier-partners that contribute to Wayfair's extensive product range. As a Supplier Support Associate you will act as the main point of contact for our continually expanding network of suppliers, helping them navigate daily challenges and providing support through training and guidance on how to effectively use Wayfair tools. 

Using your strong collaboration and problem solving skills you will work closely with internal teams (merchandising, accounts, fulfillment and pricing) to get to the root cause of the problem and deliver exceptional customer service to our suppliers. 

Join our team as a Supplier Support Associate and put your skills to work in a dynamic, fast-paced environment where your passion for solutions and relationships will shine!

What You'll Do

• Serve as the primary contact for our suppliers in addressing daily challenges, offering assistance through education and guidance on utilizing Wayfair tools.
• Collaborate seamlessly with our global team and across various functions to promote effective teamwork.
• Build and foster strong relationships with both suppliers and internal stakeholders
• Critically evaluate external and internal processes, suggesting and executing enhancements to boost efficiency, effectiveness, and the overall supplier experience
• Support  testing new and  innovative processes, recognizing trends and opportunities for improvement.

What You'll Need

• English (C1) and German (B2 minimum) language fluency, both verbal and written communication skills, Mandarin or Polish is a plus!
• Demonstrate working knowledge of operating within a supply chain/ logistics environment.
• Strong problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution
• Proven experience in managing small projects, demonstrating the ability to oversee timelines, coordinate resources, and ensure successful project delivery
• Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.
• A passion for continuous learning and a positive attitude toward professional growth.

At Wayfair we appreciate our team's diverse experience elevating our ability to provide the best experience for our customers, suppliers and partners.  Whether you have worked in industries such as corporate retail, management consulting, tech, sales, support or general account management or as a Vendor Operations Specialist, Supplier Support Associate; we can't wait to get to know you.

Ultimately if you have the resilience, curiosity and talent to effectively manage and resolve multiple problems, we have the role for you!

Interested? Click Apply today and get talking with one of our Recruiters.

Interviews are expected to begin the week of 7th October.

#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.