Critical Mass is seeking a dynamic Talent Acquisition Manager to lead and scale our recruitment efforts across Latin America, with a primary focus on Costa Rica and support in Colombia. This is a key role responsible for developing and executing regional hiring strategies, fostering strong partnerships with internal and external stakeholders, and driving the success of a high-performing LATAM recruitment team.

We’re looking for someone who thrives in a fast-paced, creative environment and is passionate about building exceptional teams. You bring innovation to the recruiting process, think strategically about talent pipelines, and know how to inspire and coach others. You are also deeply connected to local markets, culturally fluent, and comfortable operating within a global company.

Most of all, you are someone who likes to have fun alongside an amazing team!

You will: 

• Develop and implement talent acquisition strategies for the LATAM region, tailored to local market dynamics while aligning with global business goals.
• Build a strong pipeline of qualified candidates through proactive sourcing, networking, and leveraging digital recruitment tools.
• Partner closely with business leaders across functions to understand hiring needs, provide strategic guidance, and influence hiring decisions.
• Lead, mentor, and develop a team of LATAM-based Talent Acquisition Associates, fostering growth, performance, and collaboration.
• Track and report on recruitment KPIs, progress against hiring goals, and market trends to optimize team performance and inform decision-making.
• Ensure effective use of our Applicant Tracking System (ATS)– including job postings, candidate lifecycle management, and data accuracy.
• Champion employer branding initiatives in LATAM, showcasing Critical Mass as an employer of choice across digital agency talent networks.

You have:

• 5+ years of experience in full-cycle recruitment, preferably in a high-growth or digital agency environment.
• 3+ years of experience leading recruitment teams, with demonstrated ability to coach and scale teams across geographies.
• Deep understanding of the LATAM talent market, including sourcing channels, cultural nuances, and employment landscape.
• Exceptional interpersonal and communication skills in both English and Spanish.
• Strong stakeholder management and the ability to influence at all levels of the organization.
• Experience working with Applicant Tracking Systems (e.g. Greenhouse) and other modern recruiting tools.

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx