Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Talent Research & Intelligence Analyst

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

As an individual contributor on the Talent Research & Intelligence (TR&I) team, you will play a pivotal role in shaping Twilio’s global talent strategy.  The Talent Acquisition Team is a critical partner to the business and our TR&I team provides crucial insights on labor market trends, talent pools and competitive intelligence that impacts our current and future workforce plans. You will be a trusted advisor to the business and key stakeholders across the People organization allowing them to strategically build and leverage global workforce plans, anticipate market trends, optimally engage talent, and efficiently go to market across geographies and functions. Team members act as consultative partners, using internal and external talent market insights to inform decision-making, candidate engagement, and long-term workforce strategy across functions and regions.

Responsibilities

In this role, you’ll:

• Own research deliverables from inception to delivery, including some stakeholder engagement, alignment with Talent and Twilio priorities, research analysis and effective communication of findings.
• Provide competitive talent insights to senior TA, HR and business leaders critical to our talent strategies and workforce planning.
• Proactively partner to deliver insights in anticipation of business needs and priorities that will help Twilio respond to changing market trends.
• Use a variety of research tools and approaches to drive and deliver research across multiple markets and functions.
• Build and activate strategic talent communities to enhance the impact of talent strategies for priority roles and/or locations.
• Collaborate with teammates to identify the simplest, most effective solutions to stakeholder challenges.
• Act as subject matter expert on labor markets, industry trends, and associated research methodologies.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Education & Experience: Bachelor’s degree or equivalent experience, with 3–5+ years in research, analytics, consulting, or finance.
• Technical Skills: Proficient with spreadsheets, including formulas and pivot tables, and comfortable with basic data visualization. Skilled at independently running standard research projects and synthesizing insights from multiple data sources.
• Systems Thinking: Strong understanding of the talent ecosystem and how its various components interact. Experienced in integrating data from platforms such as Draup, Pitchbook, and LinkedIn to deliver well-rounded insights.
• Storytelling & Influence: Able to distill research findings into clear, actionable recommendations, and present them in compelling, audience-tailored formats. Confident delivering presentations to diverse stakeholders, with materials that drive discussion and decision-making.
• Curiosity: Naturally inquisitive, asking insightful questions to fully diagnose problems and identify effective solutions. Self-motivated to deeply understand business challenges through data.
• Analytical & Problem-Solving Skills: Demonstrates strong analytical, problem-solving, and project management abilities. Connects people and ideas to generate creative solutions and drive results.

Desired:

• Experience with LinkedIn Talent Insights, Draup and Pitchbook tools.
• Stakeholder Management: Proven track record of proactively engaging senior leaders and partnering with cross-functional teams, especially within People functions, to deliver market intelligence that meets evolving business needs.
• Business Acumen: Able to see the broader business context and draw meaningful connections to advance organizational objectives.

Location

This role will be remote and based in the UK.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.