About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

We are currently seeking a skilled Technical Account Manager to join our DSP Operations team in Toronto, reporting directly to the VP of DSP Operations. In this role, you will collaborate closely with IX’s internal teams (Commercial, Product, Engineering, Analytics) and external DSP partners to improve efficiency, optimize revenue, and consistently deliver exceptional client service.

If you are proactive, analytical, technically proficient, and excel at critical thinking and client service, we'd love to hear from you!

Here’s What You’ll be Doing:

• Serve as the primary technical support resource for a designated set of DSP accounts, managing day-to-day operations and addressing integration and performance issues.
• Perform daily health checks, proactively identify systemic challenges, and coordinate with cross-functional teams to swiftly implement solutions.
• Maintain regular external client communication, anticipating potential challenges, and addressing them promptly to ensure client satisfaction.
• Independently resolve advanced DSP-related tickets in JIRA, document effective solutions, and develop best-practice guidelines.
• Lead comprehensive performance analysis for DSP accounts, proactively recommending and implementing strategic configuration adjustments to enhance KPIs.
• Coordinate quarterly health checks, guaranteeing precise data analysis and insightful reporting for client review sessions.
• Support the creation and execution of strategic account plans, delivering actionable insights to improve performance outcomes with minimal oversight.
• Independently drive initiatives from concept to completion, working collaboratively with internal stakeholders to ensure timely execution.
• Contribute meaningfully to revenue-generating projects through data-driven analyses, strategic planning, and execution of impactful initiatives.
• Act as a subject matter expert on product features and manage related technical escalations.
• Generate detailed performance reports and conduct ad-hoc analyses, providing insightful recommendations to support strategic decision-making internally and externally.

Here's What You Need:

• 3-4 years of experience in AdTech or programmatic advertising preferred (high-potential candidates with relevant skills considered).
• Strong analytical capabilities with proficiency in SQL; familiarity with Kafka or other data mining tools is beneficial.
• Thorough understanding of OpenRTB protocols and DSP/SSP integration processes.
• Exceptional organizational skills, with the ability to multitask and effectively manage projects.
• Resourceful, proactive, and capable of thriving both independently and within cross-functional team environments.
• Outstanding communication skills, emphasizing clarity and conciseness in client interactions.
• Experience using tools such as JIRA and Looker or similar analytical/reporting platforms is advantageous.
• Proven ability to identify process improvement opportunities and champion automation efforts.

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents  
• Paid time off, health days, and personal obligation days plus flexible work schedules  
• Competitive retirement matching plans  
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities    
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Bi-weekly town halls and regular community-led team events  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. 

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. 

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