Role: Technical Implementation Manager

Location: Chicago - Hybrid working

Hours: 8:45am – 5:15pm Monday-Friday

(Flexibility to have contact with Australian team one day a week)

Package: $45k basic + $5k bonus

The Manager is responsible for overseeing daily operations within PHMG’s Technical Implementation department, ensuring that all team members perform their tasks efficiently and effectively. This role involves strategic planning, goal setting, and implementing and following processes and procedures to enhance productivity and employee satisfaction. The Manager will also play a key role in customer and stakeholder relations budgeting, resource allocation, and performance management.

• Supervise and lead a team of Technical Implementation professionals, providing guidance, support, and performance feedback.
• Create a positive work environment, promoting teamwork and collaboration.
• Conduct regular team meetings to communicate goals, updates, and address any concerns.
• Monitor daily operations to ensure efficiency and adherence to established standards.
• Identify opportunities for process improvements and implement innovative solutions.
• Agree and set clear performance expectations and goals for team members.
• Build and maintain strong relationships with customers, clients, and stakeholders.
• Prepare and present reports on departmental performance to senior management.

• A proven track record working in a Managerial, Team Lead or Supervisory type of role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Experience speaking with external clients and customers.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and work under pressure.
• Experience managing stakeholder relationships a partner.
• Ability to understand and interpret technical information.
• Someone coming from an IT, Telephony, Telecommunications or Tech space would be beneficial.

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.

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