Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Technical Program Manager 

About the job

Twilio is the world’s leading customer engagement platform, empowering developers to build modern communication applications and experiences. Our Automation PMO team is growing to support key strategic initiatives, leveraging data-backed insights to improve automation efforts. We are seeking a Technical Program Manager with experience in AI/ML-driven automation to join Twilio’s Automation PMO team. In this role, you will help drive critical automation projects and support the development of AI-powered solutions that enhance customer engagement and operational efficiency.

Technical Program Managers serve highly integrated and cross-functional product and engineering organizations, taking programs from concept to delivery by leveraging best practices to ensure predictable and timely execution. You will partner and collaborate with stakeholders from Product, Engineering, AI/ML Research, Operations, Support, and Legal to create cutting-edge AI solutions that enhance customer interactions and make Twilio products even more intuitive and effective. 

As a Technical Program Manager, you will support the execution of automation programs, collaborating closely with cross-functional teams—including Product, Engineering, AI/ML Research, Operations, and Support. You will help define project objectives, manage timelines, and ensure alignment with organizational goals. This is an exciting opportunity for someone eager to contribute to AI-driven automation initiatives and make a meaningful impact.

If you are excited about leading complex AI/ML-driven initiatives, driving clarity in ambiguous environments, and working with a highly dedicated team to shape the future of automation at Twilio, this is the opportunity for you.

Responsibilities

In this role, you’ll:

• Support the execution of AI/ML-driven automation initiatives, working closely with product and engineering teams to ensure timely delivery.
• Collaborate with cross-functional teams—including Product, Engineering, AI/ML Research, Operations, Support, and Legal—to define project scope, objectives, and technical requirements.
• Drive the development and deployment of AI-powered solutions, such as chatbots and intelligent automation workflows, to enhance customer engagement and operational efficiency.
• Develop and execute program roadmaps and tracking milestones, ensuring alignment with organizational goals and the broader AI/automation strategy.
• Monitor dependencies and risks, escalating issues as needed to keep leadership informed and aligned on key decisions.
• Foster a culture of continuous improvement, leveraging data-driven insights to refine automation initiatives and drive business impact.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

[CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS]

*Required:

• 2+ years of experience in technical program management, supporting cross-functional technology projects.
• Familiarity with AI/ML-driven automation strategies, such as natural language processing (NLP), chatbots, or machine learning applications.
• Experience working on AI/ML projects, including coordinating between teams on model training, deployment, or monitoring.
• Understanding of automation frameworks, intelligent chatbots, and AI-powered workflow optimization.
• Strong communication and organizational skills, with the ability to coordinate across engineering, product, and operations teams.
• Ability to support multiple initiatives and work collaboratively with stakeholders.

Desired:

• PMP, PgMP, or another relevant program management certification.
• Experience in a fast-paced operations or PMO team within a software or AI-focused company.
• Familiarity with AI/ML compliance, ethical considerations, and responsible AI principles.

Location

This role will be remote, and based in Colombia.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.