Our Opportunity:

Chewy is seeking a Technical Writer in Plantation, FL for our Corporate Facilities team that will play a meaningful role in developing, maintaining, and improving documentation that supports the Hub Facilities team's day-to-day operations. This position will report to the Director, Regional Facilities; the ideal candidate has strong writing skills, attention to detail, and the ability to collaborate with cross-functional Team Members to ensure accuracy, consistency, and clarity across all documentation.

What You’ll Do:

• Develop, write, and edit clear and concise Standard Operating Procedures (SOPs), job aids, process flows, and internal policies.
• Build and maintain process documentation, internal guides, and policy summaries.
• Collaborate with subject matter experts (SMEs) and team leaders to capture information and translate sophisticated processes into user-friendly documents.
• Ensure all documentation aligns with internal standards for tone, structure, and formatting.
• Regularly audit and update existing materials to reflect current practices, policy changes, handbooks, and system updates.
• Implement version control and ensure documents are organized, accessible, and easy to navigate.
• Support onboarding and training initiatives by maintaining accurate and up-to-date learning materials.
• Solicit feedback from users to improve the usability and clarity of documentation.
• Recommend modifications to the daily operations of the internal team.
• Help establish documentation standard processes and promote consistency across the team.

What You’ll Bring:

• 2-3 years of experience in technical writing, documentation, or content development (internships or project work acceptable).
• Excellent written communication and editing skills.
• Ability to understand and simplify technical or complex processes.
• Strong attention to detail and dedication to accuracy.
• Proficient in Microsoft Office Suite and/or documentation tools such as Confluence, SharePoint, Lucidchart, Visio, Smartsheet, or similar.

Physical Requirements:

• Have the capacity to lift and carry objects, equipment, or supplies, which can range from light items (less than 10 pounds) to heavier items (up to 50 pounds or more)
• The ability to move around the facility, including walking, events, standing, and possibly climbing stairs
• Standing and sitting for extended periods, as well as sit for desk work and administrative duties

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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