Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Technology Partner Alliance Manager, EMEA

About the job

This position is needed to create, refine and execute the Twilio Technology channel strategy in key selling markets across EMEA.  Reporting into the Global Head Technology Alliances you’ll recruit, train and engage partners to recommend Twilio to their customers.  To engage partners you’ll leverage your skills to craft joint demand generation strategies and drive ROI with our partner marketing team.

You will lead joint business planning and drive execution across cross-functional teams to deliver partner-sourced and partner-influenced revenue. This includes activating sell-to, sell-with, and sell-through motions that generate measurable impact.

Responsibilities

In this role, you’ll:

• Develop, refine, and execute the regional partner strategy to support Twiliot’s growth across the technology ecosystem
• Own strategic relationships with key technology partners, driving partner-sourced and influenced revenue through field alignment and enablement
• Define and execute joint business plans and go-to-market motions with partners, including enablement, lead sharing, marketing, and pipeline development
• Conduct territory and opportunity planning with Twilio sellers and partner teams to identify and prioritize high-impact initiatives

• Support and track performance of co-sell and sell-with motions, ensuring accurate attribution of partner-influenced revenue and incentive-based activity
• Build and manage a partner-sourced and influenced pipeline, and report against performance targets including customer adoption metrics, revenue contribution, and integration usage

• Educate and activate partner field teams on Twilio’s platform, with a focus on value proposition, integration use cases, and market differentiation
• Lead internal enablement efforts, ensuring Twilio CSMs and field teams understand how to leverage partners to drive customer success and revenue
• Collaborate with Marketing to develop and execute joint campaigns, secure MDF funding, and drive demand generation activities

• Build strong relationships across internal functions—Sales, Marketing, Product, Services, and Partner Operations—to align on strategy and executionLead quarterly business reviews (QBRs), executive alignment meetings, and regular performance check-ins with partners
• Support onboarding of new partners aligned to strategic gaps and whitespace opportunities in the ecosystem

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 4–6 years of experience in partner management, strategic partnerships, business development, or management consulting
• Proven track record of exceeding revenue targets and driving measurable business outcomes through partner ecosystems
• Demonstrated success in building and scaling strategic partner programs that deliver long-term revenue growth and customer impact
• Strong analytical and data-driven approach; able to make decisions based on insights and continuously optimize partner performance
• Deep domain expertise in advertising, data infrastructure, and/or marketing technology
• Familiarity with complex solution selling processes; skilled at building consensus and executive-level relationships
• Excellent cross-functional collaboration skills; comfortable navigating ambiguity in a fast-paced, high-growth environment
• Self-starter with strong organizational skills and a bias for action
• BA/BS degree required; MBA is a plus but not required

Desired:

• Excellent written and verbal communication skills with strong executive presence
• Proven ability to influence and build trusted relationships across all levels of an organization, both internally and externally
• Familiarity with API-first, developer-centric platforms and modern data stack technologies
• Understanding of CPaaS, CCaaS, VoiceAI, CDP, or marketing automation tools and how they fit into enterprise technology ecosystems
• Experience in high-growth, fast-paced SaaS environments with demonstrated adaptability and resourcefulness
• High energy, collaborative mindset, and a willingness to travel as needed to support partner engagement and field activities

Location 

This role will be remote AND based in the UK. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.