We are looking for a talented and driven Home Delivery Operations Terminal Manager to join us and lead our Strongsville Delivery Operations. You will lead a team of Supervisors, Associates/Specialists, and Driver Partners serving our customers in your delivery area.  

We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding specialized services, and reducing damage. 

Home Delivery Site Leader is a fantastic spot to start your Wayfair journey. We have ambitious plans for over the next 5 years, so opportunities for growth will be plentiful for those who want them!

What You’ll Do

• Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited to Be an Owner
• Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff
• Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience
• Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)
• Develop your people by relentlessly focusing on skill development and career pathing
• Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Mgt, Talent Acquisition, Transportation, Training, Workforce Planning, Technology, to name a few…)
• Champion change for your team - we are always improving and we move fast

What You'll Need

• Ownership mentality and motivation to build the best team
• Strong leadership skills and ability to collaborate effectively with cross functional teams
• Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus
• Comfort with delivery routing technologies/strategies and warehouse management systems
• Comfort with raw data sets as well as creating simple but useful templates in google sheets
• BA/BS in management, administration, supply chain, or customer service.
• 5+ years working experience in fulfillment, distribution, home delivery or transportation
• Bilingual is a plus

Benefits

• Medical, Dental, Vision coverage starts Day 1 
• 401(k) with company match up to 4%
• Paid Time Off
• Paid Parental Leave
• Tuition Reimbursement

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

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