Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Vice President, Product Management, Traffic Intelligence.

About the job

This position will lead the product strategy, roadmap, product management, and data science team for Twilio’s Traffic Intelligence.

The Traffic Intelligence team creates tools and services for the prevention of fraud and abuse, toolkits for ensuring businesses remain compliant with communications, as well as capabilities for optimizing traffic and improving engagement.  

Responsibilities

In this role, you’ll:

• Define the product vision and strategy for Twilio's Traffic Intelligence team in collaboration with all partners.
• Drive a continuous discover/build/ship/learn cycle for the Traffic Intelligence Product team with a clear short and long term roadmap that delivers on the vision and continuously unlocks value for stakeholders.
• Be a model in working backwards from the customer. The customer's need is at the center of what we build.
• Build and develop an impactful PM team that wears the customers' shoes and develops every individual to be a world-class product manager.
• Build and develop an impactful data science team that works to build the right models and AI capabilities in support of Traffic Intelligence
• Partner with engineering to build a culture of empowered product teams where all roles excel together and deliver as a single team.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 15+ years of product management experience building large scale cloud services platforms.
• Deep experience as Product leader building easy-to-use and easy-to-adopt products that are based on  sophisticated, AI-powered models  
• Demonstrated expertise in building predictive AI models for large scale data problems
• Deep understanding of data governance and safe AI practices
• Demonstrated leadership - ability to encourage/lead/recruit/retain successful product management teams
• Proven track record of results - establishes ambitious goals, achieves/over-achieves those goals and takes overall responsibility for overall business outcomes
• Innovation and critical thinking - track record of driving companies through ground-breaking change with the ability to see the big-picture while also being hands-on in the details
• Gravitas - Executive presence, strong communication skills, ability to communicate business value and product features/benefits and influence at the highest levels to drive change
• Data-driven - outcomes oriented and a problem solver
• Customer obsessed - passionate about the customer journey and the customer experience

Desired:

• 10+ years people management experience
• Bachelor's degree from an accredited university, or equivalent experience

Location:

This role will be remote and based in the US. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C., New York, New Jersey, Washington State, or California: $337,000 - $421,300 
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 2, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.