About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

The opportunity:

As a Workforce Management (WFM) Manager, you will play a crucial role in optimizing our workforce efficiency and performance through strategic insights and advisory services. You will be responsible for developing and implementing workforce planning strategies that align with our business objectives, ensuring optimal resource allocation, and enhancing overall operational effectiveness. This role is a people leader role, responsible for the leadership of a team of WFM Capacity and/or Schedule Planners, enabling them to be successful and delivering against the prescribed KPIs.

In this role, you'll get to:

• Develop and implement long-term workforce strategies that support business goals and objectives
• Provide strategic guidance and recommendations to senior management on workforce management issues, opportunities, and best practices
• Utilize historical data and industry trends to forecast future workforce needs and capacity requirements
• Analyze workforce performance metrics and KPIs to identify opportunities for improvement and efficiency gains
• Lead change initiatives related to workforce management processes and systems, ensuring smooth implementation and adoption
• Collaborate with Project Management, Operations, Finance, and other departments to align workforce strategies with overall business objectives
• Drive continuous improvement initiatives to optimize workforce utilization, enhance employee engagement, and achieve cost savings
• Empower the team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing encouragement, support, and development

What you need to succeed:

• 10+ years of experience in workforce management, with a focus on strategic advisory and planning.
• Proven track record of developing and implementing successful workforce planning strategies in a complex organizational environment
• Proficiency in data analysis, and/or business intelligence tools, with a track record of using data to drive business outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels
• Strategic thinking and problem-solving abilities, with a proactive and results-oriented mindset

What we offer:

• A dynamic and exciting data-driven multinational team in a successful and fast-growing tech company
• A clearly defined career path will help you to continuously develop your skills
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience
• Relocation package for employees joining from abroad

The role is based in Bangkok, Thailand. We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance will be provided. 

#bangkok #manila #melbourne #sydney 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.