At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Workplace Operations Specialist is responsible for providing exceptional operational and facilities support, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.

About You:

You possess a strong ability to prioritize and execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude.  You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.

• Be the face of the Workplace Operations team, providing first class customer service for Lyft team members based in and visiting the office
• Manage facility related vendor relationships (e.g. janitorial, furniture, food/beverage, plants, etc.). Heavily involved in the RFP/SOW process for potential vendors alongside Workplace Operations Leadership
• Act as the primary point of contact for relationship with property management and landlord; communicating when facility related concerns arise
• Coordination of facility maintenance/small tenant improvement projects as necessary. Work alongside Workplace Operations Manager and other internal stakeholders to complete IT projects
• Manage inventory of all Workplace supplies and place orders as needed
• Manage Zendesk ticket workflows to field & resolve inbound Workplace requests & inquiries, maintaining SLA and priority ranking; escalating to Workplace Operations Leadership as needed
• Manage incoming and outgoing mail/shipment process
• Partner with PBP, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team members 
• Partner with leadership on site to provide facilities support for Lyft events
• Pitch in when necessary; supporting all Lyft locations and Workplace Operations team members in a variety of tasks.  No job is too big or too small
• Other site specific duties required by the property(s)
• Support the Workplace Operations leadership in additional duties as necessary
• This role is on-site at our Lyft CDMX office full-time; our office suite is currently located in WeWork’s Reforma Latino co-working space

• Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself
• A passion for facilitating an overall positive employee experience through ongoing operational support
• 3+ years of customer service experience
• 1+ years of Office experience
• At least Upper-Intermediate level of written and spoken English
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• A passion for managing an overall positive employee experience through ongoing operational support
• Strong ability to manage competing priorities and projects
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

This role is on-site at a Lyft location full time. #Onsite