Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for an independent contractor in Warsaw to work on assignments as a Zendesk Administrator. In this dynamic role, you will be responsible for supporting strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams. You will need to work ​​independently, managing your own schedule and assignment deadlines.

The Job…

• Coordinate with the Strategy team and experts within each Operations team to intake, plan, and execute change requests to customer-facing Zendesk instance
• Serve as a trusted partner for embedded Zendesk experts across operational teams, responding to, triaging, and prioritizing requests and bug alerts from key stakeholders
• Maintain expert-level understanding of all utilized Zendesk products, as well as a general understanding of new Zendesk products & features
• Create and maintain Zendesk-related SOPs and Wiki articles
• Develop Zendesk-related analyses and insights as required by senior management to support strategic decision-making
• Stay updated on the latest trends, news, and disruptors in the payments, charitable giving, and fintech space

You…

• 1-3 years of experience as a Zendesk Administrator in a similar environment
• C1 fluency or higher in English required
• Detail-oriented with a strong emphasis on accuracy and quality of work
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards
• Collaborative team player who is also capable of independent thought and execution
• Strong communication skills with the ability to influence others
• A proactive approach to work with a “get things done” mentality
• Resilient and adaptable in the face of changing priorities or unexpected challenges

Preferred skills...

• Certification as a Zendesk Administrator strongly preferred
• Prior experience with Looker or Tableau
• Prior experience with the Microsoft Office suit and/or Google Drive suite
• Prior experience with payments, fintech, ecommerce, social media, or online marketplaces
• Experience with (or strong interest in) managing or supporting trust and safety, compliance, customer support, or financial risk operations and associated key performance indicators
• Knowledge of regulatory compliance and risk trends in the ecommerce, social media, marketplace, or financial services industries

Why you’ll love it here...

• Market competitive pay, based on project scope, experience and other factors
• Your work has a real purpose and will help change lives on a global scale
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

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