Operations Specialist, Hosting

Full Time
4 months ago

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

ACC Hosting Team supports most of the business operations required to ensure our community and business is growing efficiently. We work directly with our global partners to build and sustain solutions. We also support product teams and their operations with driving process improvements. Hosting team also serves as a subject matter expert in collaboration with cross-functional business partners when scaled operations expertise is required.

The Difference You Will Make:

  • You will play a critical role in ensuring that our operations run smoothly and that our hosts and guests have a seamless and enjoyable experience.
  • Your work includes understanding of ProHost Business in Airbnb and catering to various projects related to supply and quality.
  • Success in your role will depend on how efficiently you manage your day-to-day operations, consistently meeting or exceeding performance metrics such as productivity, accuracy etc
  • Have empathy to establish approachability in order to care about, support, and also challenge the team to meet and exceed expectations.

A Typical Day: 

  • A typical day starts with a team meeting to meet and greet each other and understand what’s in it for the day while reflecting on the previous day.
  • Overall, a typical day is fast-paced, challenging, and rewarding. You will be responsible for managing multiple tasks and priorities, collaborating within team and cross-functional teams to drive continuous improvement.
  • ProHost has broadly two main work streams - Price Competitiveness and Lead Qualification, depending on your alignment with the work stream, KPIs will be assigned.
  • Specific day-to-day responsibilities may include
    • Review and search for cross-listed properties on competitor’s websites for price shopping exercise
    • Review and qualify supply leads from various resources to help provide global teams with filtered leads to bolster supply.
  • Something unique about this role - you will get to work on various ad-hocs frequently and that will help build your learning curve and the agility enables you to wear your thinking hat and improvise. 

Your Expertise:

  • Bachelor’s Degree or equivalent
  • Strong, fluent verbal and written English communication skills
  • Google Suite familiarity - Sheets, Chrome
  • Strong attention to detail required for review work
  • Ability to quickly absorb training on product and tool functionality
  • Ability to consistently meet expectations with regards to productivity for repetitive tasks
  • Comfort with process change and ambiguity; flexible
  • Travel requirements (not applicable as of now)
  • Not mandatory but good to have : Hands-on Experience of Salesforce Tool

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.