Senior Database Reliability Engineer

Full Time
Remote - USA
1 year ago

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

Database Reliability Engineers (DBREs) are responsible for keeping the database systems that power Braze’s platform running smoothly. In a nutshell, DBREs ensure database uptime and performance. DBREs are a blend of traditional database administration powerhouses and software engineers that apply best in class engineering principles, operational discipline, software development, and mature automation to the databases we provide to the business (primarily MongoDB and PostgreSQL).

Our team architects and helps us improve data layouts, query patterns, infrastructure reliability, and empowers Braze’s other engineering teams to easily and efficiently leverage our databases. Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month, and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, PostgreSQL, Kubernetes, and more.  As a Database Reliability Engineer at Braze, you will collaborate with your teammates and the engineering teams utilizing databases to continuously improve the performance, availability, infrastructure, and tooling that are critical to Braze’s platform.


  • Partner with Braze’s engineering teams:
    • Architect products to effectively utilize data in a scalable, reliable manner
    • Debug reliability and scalability issues across all layers of the stack, including the products that utilize our databases
    • Roll out changes with our SREs to our production environment and helping mitigate database-related production incidents
  • Develop Braze’s database infrastructure:
    • Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams
    • Provide database expertise through reviews of database migrations, queries, and performance optimizations
    • Plan for database growth and managing capacity
    • Make monitoring alert on symptoms and SLOs, and not on outages
  • Manage incidents:
    • Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
    • Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc.


  • 5+ years of experience running MongoDB at scale
  • 5+ years of experience with infrastructure automation or systems engineering
  • You have an urge to collaborate, document, and enable partner teams
    • Collaborate across the global remote teams, often working asynchronously
    • Document all the things so you don't need to learn the same thing (or plan the same work) twice
    • Deliver fast to delight our customers–even internal ones
    • Build technical documentation and enablement to allow for deep knowledge sharing
  • You have experience with “managed” cloud databases platforms such as RDS and Aurora
  • You have experience with Ruby on Rails or other web frameworks data layer subsystems and connection management
  • You have experience building database SLO/SLIs and keeping them


From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that includes equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave 
  • Global presence, dog-friendly offices, and remote availability 
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement 
  • Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week 
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work® 


If you are a California resident subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.