Level 5 ServiceNow Architect – Role Description

Location:

United Kingdom

Division:

Digital Transformation

Reports into:

Head of ServiceNow

Grade:

Management Consultant Grade 1 or 2

 

The way we work reflects the values at the heart of our business:

Partnership, we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity, our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation, we bring together the right technologies and services to design solutions that work.

Passion, we are passionate about — and dedicated to — public services and improving people’s lives.

 

Role Description

The ServiceNow Architect’s role is to work with the Head of Service Now in the development of our ServiceNow offerings. This role will be responsible for understanding the future vision of our clients and translating this into technology solutions for implementation, ensuring technologies are procured once but utilised many times.  The successful candidate will be expected to be able to bring market insights and industry best practice to shape and deliver solutions for the client, bringing with them a creative vision for improvement.

Working closely with the Partner and the lead of the practice the role will oversee the appropriate strategy and technologies to successfully realise our customers business vision, managing and evolving this over the lifetime of a client contract. The successful candidate will be responsible for overseeing the technical delivery of our projects and programmes and will manage successful client relationships through the delivery of small, medium and large-scale projects.

 

Key Responsibilities

• To translate Business Technology and Products Strategy into solutions for our clients

• Solution and/or Technical Architect experience working across ServiceNow ecosystem.
• Lead the solution architecture definition for ServiceNow implementation projects and programmes.
• Review architecture deliverables throughout development to ensure quality and requirement traceability.
• Own and define architectural direction and support to the programme teams.
• Lead on the delivery of the architecture and vision for the customer and ensure best practice and quality assurance.
• Design and support ServiceNow Platform Governance and Centre of Excellence and Innovation (CoE)
• Lead on building methodologies and sharing knowledge across the business
• Be considered a go-to person for the core ServiceNow products
• Mentoring of other team members in ServiceNow configuration, implementation methodology and best practice
• Demonstrate broad and high-level technical knowledge of product and competitive approaches
• Augment the company’s body of knowledge by ownership and validation of best practice collateral generated by self and others in the form of technical papers or presentations to colleagues and contributing to community-based media
• Formulate and sequence ServiceNow architecture, roadmap activities in line with business strategy
• Contribute to sales efforts, support client proposals and presentations
• Shape and deliver proof-of-concepts (PoC) and demo’s where required to gain client buy-in
• ServiceNow technical excellence – Maintains expertise and certification across multiple products/capabilities
• Maintain general architectural knowledge across all other ServiceNow products
• Has extensive experience of ServiceNow releases and Best Practice
• Able to articulate value, risk and counsel conversations at senior stakeholder-level (C-level, Enterprise Architect, Program Director)
• Extensive and large-scale global digital/service transformation experience
• Strong Pre-sales experience,
• Supporting with the identification and hiring of talent.
• Line management responsibility technical delivery teams, including Developers and Junior Developers.

Role Objectives

The role holder will have ongoing objectives alongside other specific objectives that will be set from time to time.

• In depth knowledge of own technical domain, industry knowledge, trends and best practices relating to ServiceNow
• Support and assist in winning new clients.
• Responsible for managing the relationships with client architectural and engineering teams across a project or workstream
• Design, shape and deliver end-end solutions
• Customer road-mapping
• Ensure personal billability/business development utilisation is maintained at or above the agreed level with proactive intervention to reduce bench time.

 

What we are looking for

The Agilisys Digital Service management proposition is new and growing rapidly and sits at the heart of how Agilisys is seeking to become the “Technology Partner of Choice for the UK Public Sector.”  We are looking for an individual that can lead and build an effective discovery, licensing and optimisation capability for our clients whilst embodying the core Agilisys values of Partnership, Integrity, Innovation and Passion. A self-starter, used to acting on your own initiative, you must be comfortable as a thought leader in Service Now solutions, driving the continual improvement of the proposition, with significant experience in hands-on Enterprise Architecture delivery

• Demonstrates ability to adapt quickly to new technologies and understand solution design documentation including security 
• Confidently participates in pre-sales discussions and on-site client workshops

• ServiceNow technical excellence – Maintains expertise and certification across multiple products/capabilities
• Maintain general architectural knowledge across all other ServiceNow products
• Has extensive experience of ServiceNow releases and Best Practice
• Has experience of the design, implementation and management of an MSP domain separated Instance
• Able to articulate value, risk and counsel conversations at senior stakeholder-level (C-level, Enterprise Architect, Program Director)
• Lead solution architecture discussions on ServiceNow
• Lead solution design and estimation (e.g. identifying required resources, products, effort)
• Lead the continuous improvement of our technical capability and service offerings based on customer experiences
• Management and accountability for technical quality and technical resources during deliveryCandidate Attributes

Attribute

Minimum requirement

 

Very good looks like

 

Management Experience

4 years’ experience of managing a team of 15 developers/engineers delivering Service Now programmes/solutions

6 years’ experience of managing a team of 20+ developers/engineers delivering Service Now programmes/solutions

Delivery experience

4 years leading the creation, iteration, and maintenance of enterprise architectures which typically involves the interpretation of business goals and drivers; the translation of business strategy and objectives into an operating model; the strategic assessment of current capabilities; the identification of required changes in capabilities; and the description of inter-relationships between people, organisation, service, process, data, information, technology and the external environment.

4 years’ experience in service now and service management; building scalable and extensible platforms using services and micro-services

Knowledge of:

·        Agile/Scrum, ServiceNow Now Create, and project delivery practices

·        Extensive and large-scale global digital/service transformation experience

·        Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process). 

·        Exhibits prior and current technical expertise in web technology and the ability to learn new technology. 

·        Understanding of and experience selling to enterprise IT architecture. 

·        Experience in Enterprise Service Management (IT, HR, Middle/Back office etc)

 

6 years leading the creation, iteration, and maintenance of enterprise architectures which typically involves the interpretation of business goals and drivers; the translation of business strategy and objectives into an operating model; the strategic assessment of current capabilities; the identification of required changes in capabilities; and the description of inter-relationships between people, organisation, service, process, data, information, technology and the external environment.

6 years’ experience in service now and service management; building scalable and extensible platforms using services and micro-services

Extensive knowledge of, but not limited to:

·        Agile/Scrum, ServiceNow Now Create, and project delivery practices

·        Extensive and large-scale global digital/service transformation experience

·        ServiceNow certifications

·        Certified Master Architect (CMA) desirable

·        Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process). 

·        Exhibits prior and current technical expertise in web technology and the ability to learn new technology. 

·        Understanding of and experience selling to enterprise IT architecture. 

·        ITIL v3/v4 and TOGAF certifications

·       Experience in Enterprise Service Management (IT, HR, Middle/Back office etc)

Skills, qualifications, certificates

ServiceNow certifications:

Certified ServiceNow System Administrator Certified Implementation Specialist in ITSM

Certified Implementation Specialist in another platform application.

Project management: Prince 2/Agile, ITIL v3/v4 and TOGAF certifications. 

ServiceNow certifications:

Certified ServiceNow System Administrator Certified Implementation Specialist in ITSM

Certified Implementation Specialist in 3 other platform applications.

Project management: Prince 2/Agile, ITIL v3/v4 and TOGAF certifications. 

Emotional Intelligence

Role model for company values, manage their emotions and respond rather than react

Role model for company values, good understanding and engagement with others, whilst managing their emotions, able put themselves in other’s shoes and respond rather than react

Passion, Ambition, Aspiration

Self-starter, passionate about improvement of delivery and able to set direction for the team

Demonstrably self-motivated, able to guide and direct others to achieve complex goals and objectives

Communication Style

Good written skills, able to draft and refine technical written responses, documents, and reports (1,000 to 5,000 words).

Has excellent communication skills and a strong sense of commercial awareness and has good successful experience of being able to produce high quality and well scoped proposals and Statements of Work

A good communicator with demonstrable experience of delivering successful proposals (including preparation of bid documents and delivery of presentations)

Engagement with delivery teams and ability to direct and or influence approach to achieve goals and objectives; ability to produce and then deliver supporting communications