ServiceNow Architect

Full Time
Minneapolis, MN
4 months ago

Our Opportunity:

Chewy is looking for a ServiceNow Architect to join our Technology Team based in Dania Beach, FL or Boston, MA. We are seeking a highly motivated individual to be a part of our Internal Tools Product Team. As the ServiceNow Architect, you will be responsible for the maintaining the ServiceNow application(s).

Principal Duties and Responsibilities:

  • Engage as the primary subject matter expert, ServiceNow architect, and overall team tech lead and set technical direction, leading the development team to implement solutions including both configuring ServiceNow, developing customizations and integrations
  • Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented and proposed solution is scalable
  • Responsible for technical deliverables related to ServiceNow configurations and integration development between ServiceNow and other team supported systems
  • Work directly with team members and stakeholders to resolve issues and defect
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Supports implementation programs for complex enterprise scale solutions
  • Coordinates with QA resources to ensure test cases are properly written / executed from a technical perspective
  • Provides detailed technical design/ documentation details in user stories which are complete, easy for developers to understand, and ready for development
  • Experience with providing technical leadership, training, and performing peer code reviews, ensuring the development team follows best practices
  • Ability to effectively prioritize and execute in a fast pace agile environment
  • Demonstrates the desire and ability to learn and utilize new technologies
  • Provide hands-on development, when necessary

What You'll Need:

  • Expert level understanding and implementation experience with at least 3 of the following ServiceNow application suites: ITOM, ITAM, ITSM, HRSM, GRC/IRM and/or SecOps
  • Expert level understanding of ServiceNow core application UI and workflow configuration, report development, integration components (e.g., LDAP, SSO, etc.)
  • 6+ years' experience in ServiceNow development – experience should include scripting, tool configuration, design work, technical configuration, and deployment; specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications
  • 4+ years with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, HTML or HTML 5
  • Experience with web technologies (XML, HTML, Angular JS, Restful API, PowerShell etc.) and developing with JavaScript on the ServiceNow platform
  • Strong understand all technical aspects of the ServiceNow implementation including SNOW architecture, Application UI, Process and solution integration, Workflow design/ configuration, Reporting, and Integration components (SSO, LDAP, etc.)
  • Experience with ServiceNow custom application/portal and Information Architecture - ServiceNow Common Services Data structures are a big plus
  • Excellent verbal and written communication skills


  • ITIL Foundations Certification
  • ServiceNow System Administrator Certification
  • ServiceNow Implementation Specialist Certification
  • ServiceNow Application Developer Certification
  • ServiceNow GRC Implementation Certification
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


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