Sr. Manager, Workplace Experience Manager

Full Time
Reston, Virginia, United States
1 month ago

Job Description

Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. Qualtrics is All In on our in-person Workplace Experience, with amazing spaces for our employees to work, geared toward healthy, fun and collaborative environments.  

Qualtrics is looking for a global leader for the Workplace Experience team that can bring industry best practice, novel approaches to incrementally innovating and improving the overall workplace experience, and oversee the growing group of workplace experience partners stationed in our principal offices around the world. 

We need the right person to step in and grow a team of diverse, dynamic and highly capable professionals that shape the spaces where we work and help define who we are as a company.

Responsibilities

Workplace Management

  • Lead the development and implementation of the global Qualtrics workplace strategy, with the goal of creating the best experience for Qualtrics stakeholders (employees, guests, etc.)
  • Deliver best-in-class workplace services, balancing cost and needs and expectations from the business to create a dynamic, inspirational and flexible workplace
  • Develop and implement a workplace strategy and plan that enables the Qualtrics to maximize its hybrid workplace environment and secure buy-in from internal stakeholders
  • Develop and oversee the implementation of a workplace experience program to provide the workplace services, amenities and tools to drive employee productivity and satisfaction
  • Serve as a change agent to drive workplace transformation and adoption of new ways of working

Team Management

  • Grow the existing global workplace organization with the capabilities, skills and behaviors needed to deliver on strategic goals
  • Lead a cross-functional team responsible for the end-to-end management of the workplace lifecycle, including occupancy / space management, food programs, and capital projects including new office builds and existing office refurbishment. 
  • Oversee operations required to support all global Qualtrics workplaces , including financial analysis and business planning, data and reporting ecosystems and key performance metrics

Stakeholder Engagement

  • Develop and implement industry leading practices and data informed recommendations to Qualtrics executives to drive decision-making
  • Collaborate with internal stakeholders (i.e., People, Facilities,, Finance, Communications, IT and other corporate functions) to facilitate the planning and delivery of an integrated employee experience across all touchpoints
  • Understand the unique needs of each work location and geography; balance consistent workplace strategy with business needs and cultural norms
  • Advance and manage a process of gathering employee sentiment / feedback to continuously evolve the workplace program

Your Experience Includes

  • 15+ years of progressive corporate and/or consulting experience in the areas of Workplace Management, High End Hospitality or Food Service, Human Resources, or comparable fields. 
  • Experience collaborating with other internal partners (e.g., IT, People, Facilities, Security, Communications, etc.) to develop and implement cross-functional workplace experience strategies
  • Deep understanding of workplace and real estate fundamentals and knowledge of leading practices and trends
  • Experience navigating complex situations and managing multiple stakeholders with diverse priorities to achieve consensus
  • Experience managing a national or global workplace portfolio and overseeing a dispersed, matrixed and cross-functional team
  • Experience working with a technology / digital workforce, preferred