Sales Operations Business Process Owner

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

As a Business Process Owner (BPO) in Sales Operations, you’ll be at the center of process optimization, cross-functional alignment, and scalable solution delivery. Your work will eliminate inefficiencies, streamline tools, and ensure all revenue-generating teams are operating toward shared goals.

What you’ll be doing: 

• Lead strategic Sales OKR initiatives end-to-end—from solution design through to rollout and training—driving growth and efficiency across our Outbound Tele Sales and Field Sales motions in multiple European marketsServe as the key liaison between cross-functional stakeholders (Sales Leadership, Analytics, Enablement, Tech Platform, Finance, Growth, etc.), translating business needs into scalable, technical solutions
• Support the scale-up of Outbound Tele Sales by designing the sales tooling architecture, managing integrations, optimizing campaign workflows, and implementing AI-powered initiatives that enhance lead management and data tracking
• Drive the evolution of Field Sales operations by stabilizing critical processes, such as improving commission models management, defining logistics workflows, enhancing lead-deal tracking systems, and supporting new interface features launches
• Play a central role in go-to-market expansion for new product launches, ensuring operational readiness across all relevant sales channels and regions
• Lead multiple complex projects autonomously, leveraging deep knowledge of lead-to-cash processes, tools, and automations to identify pain points, propose solutions, and drive continuous improvement
• Build trust-based relationships with stakeholders, acting as the go-to expert within forums and ensuring alignment, timely decision-making, and collaborative delivery

What we’re looking for:

• 4-6 years of experience, including 2-3 years in project management or business consulting, ideally within fast-paced, cross-functional environments
• Proven track record in improving sales processes for outbound or field sales teams in companies with 300+ stakeholders
• Hands-on experience with no-code automation tools (e.g. Make, Zapier), CRMs (e.g. Salesforce, Marketing Cloud), and emerging AI platforms (e.g. Langdock, Clay)
• Skilled in business tool evaluation, technical scoping, and collaborating with engineering teams through development cycles
• Strong analytical capabilities, proficient in SQL, Snowflake, and Excel for data analysis and performance reporting

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Paris office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

This job is on-site.

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.