Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

The KYC (Know Your Customer) Representative plays a vital role within the compliance department of an organization, ensuring that all regulatory requirements are met and that the company remains protected from financial crimes such as money laundering, fraud, and terrorist financing. As a KYC Representative you will be responsible for performing due diligence on new and existing clients, maintaining accurate and up-to-date records, and ensuring that customer information is consistent with regulatory standards.

Location: Hong Kong

What you’ll be spending your time on:

Client Onboarding and Due Diligence

• Conduct thorough verification: review client’s information and documents, using a combination of internal policies and tools
• Compliance checks: perform checks against global sanction lists, politically exposed persons (PEP) databases, and adverse media sources
• Ensure process is followed: comply with all established transaction processing policies and procedures and maintain a level of vigilance and alertness to suspicious transactions
• Case investigations: proactively escalate issues and propose solutions to enhance customer experience and service levels

Collaboration and Communication

• Cross-departmental collaboration: work closely with other departments to ensure a unified approach to compliance
• Client communication: maintain clear and professional communication with clients throughout the KYC process, addressing any questions or concerns they may have
• Team player: participate in team meetings to align with the needs of internal and external customers

For this role you must have

• Relevant qualifications (ACCA, CPA, CAMS, ICA, BS/BA)
• Minimum of 3 years of experience in a KYC, AML (Anti-Money Laundering), risk or compliance role
• Experience working in banking, compliance/risk/AML function, or fintech industry
• Excellent written and verbal communication skills in English (other Asian languages beneficial)

Who we are: Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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