Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

We are looking for an enthusiastic and hands-on Legal Counsel to join our fast-paced and fun Policy & Disputes team. The team is responsible for all legal cases brought against Trustpilot, anywhere in the world. We also take action against ‘bad actors’ - this is a unique opportunity to work both Claimant and Defendant cases in-house. 

As an essential component of the 'Trust & Safety' team at Trustpilot, we are central to the effort of positioning Trustpilot as the universal symbol of trust. Taking on the role of Legal Counsel within Trustpilot means holding an essential function that carries great possibilities for enacting impactful advancements. We are open to candidates who possess an inventive spirit, have a zest for addressing difficult tasks, and are enthusiastic about actively participating!  

This role is based in our London office. Flexible working available, working 2 days a week in our office. 

As a Legal Counsel within our Policy & Disputes team, you'll dive into a diverse range of responsibilities that shape Trustpilot's legal landscape.

What you’ll be doing:

• Defended Disputes Management - Take the helm on global disputes, resolving issues like defamation and regulatory compliance head-on
• Strategic Litigation Support - Work closely with the team to craft and execute litigation strategies that resonate with Trustpilot's values, tailored to key markets including the UK, US, France, and Germany
• Innovation and Efficiency Drive - Spearhead the quest for new, tech-driven approaches to enhance our operations, ensuring scalability and efficiency are always at the forefront
• Pre-emptive Litigation Initiatives - Lead the charge in initiating and managing claims against businesses and bad actors engaging in harmful practices, safeguarding our platform's integrity
• Intellectual Property Safeguarding: Have an integral part in protecting Trustpilot's intellectual property portfolio, from addressing infringements to strategically registering new assets
• Regulatory Compliance Guidance: Provide invaluable advice and support to ensure our platform evolves in harmony with regulatory requirements
• Policy Framework Development: Act as a linchpin in the creation, implementation, and ongoing review of our content moderation policies, ensuring they serve as robust safeguards for our platform's integrity

Who you are:

• UK qualified solicitor looking for their first or second role in-house
• Essential litigation experience
• Ability to convey complex concepts in straightforward terms
• Comfortable operating independently and as part of a team in a fast-paced, global setting
• Strong commercial acumen, understanding the business's value drivers
• Demonstrated capacity to work autonomously in fast-paced environments, offering pragmatic advice under tight deadlines
• Committed to enhance the legal department's value, providing proactive and insightful advice

Desirable Extras:

• Has trained at a leading law firm, if you started your career in private practice.
• In-house experience in a fast-paced technology environment.
• Intellectual property experience 

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.