Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique.  

As an Office Coordinator, you will serve as an integral member of the Workplace Experience & Tech Services team ensuring the seamless operation of administrative functions and enhancing the employee experience in our Amsterdam office. This role encompasses a wide array of responsibilities focused on maintaining organizational efficiency, managing front desk operations, and supporting Tech Services with basic trouble shooting tasks and desk set ups.

Workplace Services Responsibilities: 

• Overseeing the day-to-day operations of the Amsterdam Reception desk, including managing incoming and outgoing activity such as guests, interviews, deliveries, phone calls etc
• Lead conference room scheduling, particularly for recruiting efforts and VIP visitors, while ensuring rooms are prepared and video conferencing equipment is operational 
• Coordinate catering on behalf of the office and manage setup and packing down as required
• Deliver exceptional customer service to visiting employees, vendors, first-time guests, and candidates, ensuring they are well-supported, and the Jump culture is positively represented
• Support the planning and coordination of employee events and experiences both on and offsite
• Maintain and update internal documentation, office procedures, company branded ‘swag’ and foster positive team communications
• Support miscellaneous administrative, operational and project-related tasks as required, adapting to changing priorities and needs 
• Collaborate effectively with Global Workplace Services team when needed

Tech Support Responsibilities

• Support office layout changes by moving desks and equipment, including reconnecting computers, and testing basic network settings
• Display curiosity and engagement in technology, showing a willingness to learn new tools and concepts to improve skills

• Serve as Level 1 tech support for basic troubleshooting on Windows and Mac platforms.
• Offer friendly and proactive Tech support, fostering positive interactions with employees while addressing their basic technical needs
• Assist with mobile device configuration, account logins, and app setups. Including, but not exclusive to basic troubleshooting for Windows and Mac systems, as well as assisting employees with mobile device setup and configuration, ensuring quick resolution of common technical issues 
• Ensure proper setup and functionality of office hardware, proactively assisting employees with reconnecting and replacing faulty monitors, keyboards, mice, or other peripherals if needed. As well as testing network connectivity.
• Provide proactive help for other minor hardware issues
• Escalate more complex technical issues to the Tech Services team (Level 2+), or specialized personnel when necessary 
• Maintain and update internal documentation related to office procedures and technology support.
• Demonstrate a strong interest in IT and a desire to build technical skills over time.

• Other duties as assigned or needed 

Skills You’ll Need

• Strong interpersonal skills with an upbeat, proactive, and service-oriented mindset.
• Excellent organizational abilities with sharp attention to detail.
• Clear and effective verbal and written communication skills.
• Comfortable managing multiple priorities in a fast-paced environment.
• A team player who takes initiative and adapts quickly to change.
• Strong judgment and ability to handle sensitive/confidential information appropriately.
• Experience with Microsoft Office tools: Outlook, Excel, Word, PowerPoint.
• An interest in IT, with some hands-on experience or exposure to tech support—ideal for an aspiring IT enthusiast.
• Willingness to learn and grow technical knowledge over time.
• Dutch language
• Reliable and Predictable availability
• This is a full-time, in-office position (5 days/week).

Benefits include: 

• Travel Medical Insurance
• Group Pension Scheme
• Paid Parental Leave
• Commuter Benefits