GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

The People team at GoCardless is on a mission to grow an inclusive, high performance culture; to support our ambitious business plans, and People Partnering team, we’re looking for an experienced and motivated People Advisor to join us. 

The role will report into our VP, Partnering, Talent Development & Inclusion and will work closely with People Partners and people managers, providing advice and counsel on performance management, team dynamics and employee relations matters. The People Advisor will also work closely within the team with People Operations and Talent Acquisition to identify improvement opportunities and implement policies or redesign processes to support a more efficient and effective manager or employee experience. 

We’re looking for someone who will demonstrate a true passion for the teams they support, who has good people instincts to navigate sensitive issues and who is also driven by a desire to influence through data or insights. The role presents a real opportunity to grow people partnering skills, coach managers and drive process change across a global business. 

Please include a cover letter to support your application detailing the following:

• please describe how this role supports your development path and future career aspirations;
• how have you improved a people process to make it significantly more effective and what was the measure of success;
• how do you create manager accountability for best in class performance management.

The deadline for submission is August 11, 2024.

What excites you 

• Being a trusted advisor by using professional credibility and strong relationships to influence HR best practices aligned with GoCardless values
• Being the first point of contact and specialist advisor for all employee relations issues including performance improvement plans, advising on grievances and disciplinary meetings
• Resolving and managing generalist type queries for managers and employees (e.g. probationary reviews, policy advice, sickness absence, career development)
• Analysing and interpreting data to identify themes, trends and risks in ER cases or through the employee lifecycle and recommend solutions 
• Acting as a change-agent by understanding where team processes can be simplified or revised to promote more efficiency or manager self-service
• Assist in driving communication and sharing of best practices across the people team to facilitate continuous improvement
• You’ll mainly cover the UK but this is a global role that will be advising and supporting employees in the US, Australia, France and Latvia. 

What excites us  

• Solid employee relations experience at advisory or manager level - in a fast-paced, changing or progressive environment
• Strong working knowledge of employment law in the UK plus a baseline understanding for our other locations with a desire to continually broaden this knowledge
• Coaching skills to guide and support managers through often challenging and emotive situations
• A customer service mindset, with a relentless focus on the employee experience and drive to continually improve how we do things
• Confidence to proficiently use HR data to take a holistic view of emerging trends in order to pre-empt future challenges 
• Ability to manage multiple priorities at once and achieve against tight deadlines
• Strong influencing and communication skills in order to collaborate, build relationships and manage stakeholders
• Creative, proactive problem solver who deals effectively with change and ambiguity
• A passion for diversity, equity and inclusion and treating everyone with respect.

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
• Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.