This is a full-time, salaried role based in Boston. Employees are expected to work in-office Monday - Thursday, Friday is optional WFH.

Wayfair is seeking a dynamic and organized Installations Manager to join our growing Physical Retail team. This role is crucial in ensuring the seamless and efficient execution of all in-store and Retail Lab installations, directly impacting the visual presentation and customer experience of our physical spaces. The ideal candidate will possess a blend of project management acumen and a strong understanding of in-store visual merchandising principles.

Responsibilities:

Project Management:

• Develop and manage comprehensive project plans from conception to completion for all in-store installations, including visual merchandising displays, fixtures, and mock store builds.
• Establish clear timelines, milestones, and deliverables for each project, ensuring on-time and within-budget execution.
• Proactively identify and mitigate potential project risks and roadblocks.
• Maintain accurate and up-to-date project documentation, including schedules, budgets, and vendor communications.

Vendor Management:

• Source, vet, and manage relationships with third-party vendors, including installers, contractors, and other service providers.
• Negotiate contracts and ensure vendor compliance with project specifications and quality standards.
• Schedule and coordinate vendor activities to align with project timelines.
• Book travel for vendors, and yourself as needed.

Visual Merchandising Expertise:

• Collaborate with the Visual Merchandising team to translate design concepts into actionable installation plans.
• Ensure that all installations adhere to brand standards and visual merchandising guidelines.
• Provide on-site support and guidance if needed during installations, ensuring accurate execution and addressing any issues that may arise.

Process Development & Scalability:

• Develop and implement standardized processes and procedures for in-store installations to ensure consistency and efficiency across all locations.
• Identify opportunities for process improvement and optimization to support the scalability of Wayfair's physical retail footprint.
• Create and maintain a central database for all installation information, including vendor contacts, installation guides, and project documentation.

Store Accountability & Communication:

• Establish clear lines of communication with store teams, providing regular updates on project progress and addressing any concerns.
• Hold store teams accountable for the proper maintenance and upkeep of installed displays and fixtures, even when not onsite.
• Conduct post-installation reviews to evaluate project success and identify areas for improvement.

Cross-Functional Collaboration:

• Work closely with the Builds team, Visual Merchandising team, and other cross-functional partners to ensure seamless project execution.
• Communicate effectively with stakeholders at all levels, proactively providing regular updates and addressing any questions or concerns.

Qualifications:

• Proven experience in in-store visual merchandising.
• Project management experience is preferred, but not required.
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.  
• Familiar with simple vinyl installations.
• Ability to read and interpret construction documents and visual merchandising plans.  
• Ability to travel as needed to support store installations.
• Ability to create and maintain budgets.
• Ability to create and maintain project timelines.
• A proactive, problem-solving attitude with a strong attention to detail.
• Ability to work in a fast paced environment.
• Ability to create scalable processes.
• Physical ability to lift up to 25 lbs., hang frames/artwork, and work on 8-12-ft. ladders as needed.
• 20-30% travel required for store visits and new store openings.

Preferred Qualifications:

• Experience managing third-party vendors and contractors.
• Experience with retail construction or build-outs.
• Experience with reading and understanding blue prints.
• Familiarity with Sketch-Up or similar software.
• Familiarity with Google Workspace.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.