Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

At Elastic we have been "distributed by design" from our earliest days and our workplace philosophy and culture encourages and supports our Elasticians wherever they decide their "office" will be. With our team goal of Bringing People Together, we have evolved to an even more people-centric, experience-focused team to help build and nurture deeper connections across our global teams to enable them to do their best work. 

This is a full time position, based in AMER that will require travel, reporting  into Global Workplace Experience & Operations Director.

Responsibilities

• Serve as the AMER Workplace Experience manager that owns operations and experience across the region including LATAM and Canada.
• Manage AMER Opex budget and support fiscal year planning.
• Manage AMER Workplace team supporting team member development and coaching.

• Attend relevant portfolio and capital project meetings and deliver on any moves, adds, changes and own communications to stakeholders and Elasticians.

• Deliver excellence in local workplace services, experience & operations across our San Francisco, Austin, Arlington/Chantilly/Fed space, New York, Montreal, Vancouver, Toronto (Mountain View sublease) and any emerging markets that may come online.
• Advise team on AMER cluster engagement through communications and event activations. Clusters are Elasticians not based in our offices, but work from home or a coworking location. 

• Track headcount and occupancy of our spaces and report on figures and projects across AMER.

• Drive ServiceNow delivery in AMER for Elastic HR. Lead in delivering 5 star results within allotted SLA times. Providing quarterly reports of feedback and where we can improve.
• Be a subject matter expert in our AMER homeworking program.
• Vendor management and relationship with AMER Lunch Program vendor, Snack and Vending ventors, plant vendors, janitorial vendors, other services vendors  to ensure accurate scope of work, positive user experience and quarterly reviews of  the cost benefit analysis
• Partner with SLT, ELT, EA’s, HR functions, Internal Events and within the Workplaces team to deliver the  "Elastic experience" in ways that bring together the people experience elements 
• between space / design, events, wellbeing and workplace services. 
• Partner and promote DEI/ElastiCares/BeWell initiatives.
• Understand about our flexible workplace services to support and foster high-growth productive environments that benefit all employees.
• Ensure ESG and Health and Safety best practices are followed in AMER.
• Maintain an active awareness and understanding of workplace experience trends and innovations that will be key to keeping our employee experience - virtual and in-office - fresh and relevant.

Requirements

• • 3+ years progressive experience in hospitality, workplace, facilities, HR roles with a focus on employee experience and event execution.
  • 3+ years of Management experience.
  • 3+ years of budget management experience for a region.
  • Proven operational efficiency development and process creation with cost savings in mind.
  • Excellent written / verbal communication and presentation skills.
  • Ability to build effective work relationships at all levels, influence behavior, and lead change.
  • Flexibility to adapt to changing business situations, comfortable working in a high growth, fast-paced environment.

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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